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Notes |
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(0002332)
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nicdev
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2010-01-29 07:45
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Hi, This should be possible with a very simple plugin. What i don't understand is do you mean the To: field of the incoming mail? or the out going email?
I assume you mean that when you have an email "from" a certain email address, then to autocreate the incident. Is that correct?
We have today a plugin that autocreates on keywords in the subject of the email, but it already looks to see if the sender is recognised, thus it can be easily adapted if the above is what you want to achieve.
Let me know.. |
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Hi Nicdev,
No, i really mean the to address. Suppose you have two separate customer support services. The first uses the email helpdesk@company.com and the second uses support@company.com. I want to clearly separate these two services, by assigning their incidents to their respective queues. This would be simple if SiT! knows that emails sent to helpdesk@company.com go to the A queue and emails sent to support@company.com go to the B queue.
Managers would only see incidents from their queue.
Thx! |
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(0002969)
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nicdev
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2010-04-07 17:57
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Hi, do these emails get redirected to the same mailbox? If no it cannot be done, as SiT can only retrieve email form one mailbox, unless it is done by MTA method i suppose.
How are your skills/contracts etc. set up in SiT? Will the skills remain the same for each To: address?
We could possibly modify the auto_create plugin to do that... |
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