SiT! Bugs - SiT!
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0001114SiT!incidentspublic2010-03-03 19:142011-02-23 22:02
sancho78rus 
 
normalfeatureN/A
confirmedopen 
3.51 
4.0 
0001114: New helpfile for Update types
Like in doc:
Research Notes - Use this to record the engineers progress towards solving the issue or to record other relevant information
Email from Customer - Use this to record an email that was received from the customer (via a separate email application)
Email to Customer - Use this to record an email that was sent to the customer (via an separate email system)
Phone call from Customer - Use this to record details of a phone call from the customer
Phone call to Customer - Use this to record details of a phone call made to the customer
External information - Use this to record information received from an external source
Review - Use this to make a review of the progress of the incident so far
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Issue History
2010-03-03 19:14sancho78rusNew Issue
2010-03-03 21:08ivanNote Added: 0002586
2010-03-03 21:08ivanStatusnew => feedback
2010-03-04 06:33sancho78rusNote Added: 0002587
2010-03-04 07:55ivanNote Added: 0002588
2010-03-04 07:55ivanStatusfeedback => confirmed
2011-02-23 22:02ivanTarget Version => 4.0

Notes
(0002586)
ivan   
2010-03-03 21:08   
Sorry, I'm not sure what you mean. This is text from the documentation at: http://sitracker.org/wiki/Updating_Incidents [^]

Where are you suggesting we put that text?
(0002587)
sancho78rus   
2010-03-04 06:33   
it should be in help pages (like SetYourStatus.txt).
so new users can easily find this information.
(0002588)
ivan   
2010-03-04 07:55   
Ah yes, see what you mean. Good idea