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0001207SiT!feedbackpublic2010-03-30 19:342013-12-22 19:37
paulh 
paulh 
normalfeatureN/A
resolvedfixed 
 
3.90beta2Current GIT 
0001207: Feedback request on marking an incident for closure
We should probably only request feedback when an incident is actually closed and not just marked for closure
No tags attached.
related to 0001206confirmed  Marking an incident for closure (and not close) - shows bad date in feedback form (user) 
Issue History
2010-03-30 19:34paulhNew Issue
2010-03-30 19:36paulhRelationship addedrelated to 0001206
2010-03-30 23:49ivanNote Added: 0002904
2010-03-30 23:49ivanAssigned To => ivan
2010-03-30 23:49ivanStatusnew => confirmed
2010-03-31 08:20TomseNote Added: 0002905
2010-07-03 16:35paulhStatusconfirmed => assigned
2013-12-22 19:37paulhNote Added: 0004891
2013-12-22 19:37paulhAssigned Toivan => paulh
2013-12-22 19:37paulhStatusassigned => resolved
2013-12-22 19:37paulhResolutionopen => fixed
2013-12-22 19:37paulhFixed in Version => Current GIT
2013-12-22 19:37paulhTarget Version => 3.90beta2

Notes
(0002904)
ivan   
2010-03-30 23:49   
Agreed, can't remember the history behind this, I have a feeling somebody requested that this happen on Marked for closure, but thinking about it now I can't see sense in it. It only makes sense to request feedback when you finally close the incident. We need to remember though that if we do this we need to make sure the auto-close also requests feedback.
(0002905)
Tomse   
2010-03-31 08:20   
as an addition to this.. when you mark it as closure, the form is being sent.

if an engineer manually closes it before it automatic happens, then the form is being sent again.

I haven't tested if the form is being sent when the incident automatically goes from mark for closure to closed
(0004891)
paulh   
2013-12-22 19:37   
Resolved in git ed40d26