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0001296SiT!incidentspublic2010-04-23 14:112014-03-02 16:56
waynem 
paulh 
normalminoralways
resolvedfixed 
WindowsWindowsXP+Later
3.60 LTS 
Current SVN 
0001296: new incident added, text in description has returns converted to \r\n
when adding new incident, problems description containing returns, all returns are converted to "\r\n"
add incident,

make sure serveral lines of text are added, leave blank lines between a few of the lines
problem is due to "cleanvar($text);" being called in function new_update
\lib\functions.inc.php' line 8096.

because cleanvar has already been called in \portal\add.php the second call converts returns to "\r\n"


eg.
    $text = cleanvar($text);

change to
    //$text = cleanvar($text);


No tags attached.
has duplicate 0001922resolved paulh New incidents added from customer portal contain \r\n (unfixed bug 0001296 from v3.60) 
Issue History
2010-04-23 14:11waynemNew Issue
2010-08-21 17:46paulhNote Added: 0003364
2010-08-21 17:46paulhStatusnew => confirmed
2014-03-02 16:43paulhRelationship addedhas duplicate 0001922
2014-03-02 16:55paulhAssigned To => paulh
2014-03-02 16:55paulhStatusconfirmed => assigned
2014-03-02 16:56paulhNote Added: 0004915
2014-03-02 16:56paulhResolutionopen => fixed
2014-03-02 16:56paulhFixed in Version => Current SVN
2014-03-02 16:56paulhDescription Updatedbug_revision_view_page.php?rev_id=318#r318
2014-03-02 16:56paulhStatusassigned => resolved

Notes
(0003364)
paulh   
2010-08-21 17:46   
Can reproduce with latest SVN, steps

1) In customer portal create incident
2) View in portal you get "hello\r\n\r\nthis should\r\napparent\r\n\r\nincrease the number of lines"


when you view as a sit engineer all is fine
(0004915)
paulh   
2014-03-02 16:56   
This was resolved in git over a year ago and now fixed in svn (r7595)