0001343: Update incidents when emails arrive regarding "awaitng closure" incidents

SiT! Bugs - SiT!
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ID	Project	Category	View Status	Date Submitted	Last Update
0001343	SiT!	inbound email	public	2010-06-14 21:01	2013-07-06 17:23

Reporter	nicdev
Assigned To	paulh
Priority	normal	Severity	major	Reproducibility	always
Status	resolved	Resolution	fixed
Platform		OS		OS Version
Product Version	3.61 LTS
Target Version	3.68	Fixed in Version	Current SVN

Summary	0001343: Update incidents when emails arrive regarding "awaitng closure" incidents
Description	When an email arrives and the incident is awaiting closure we should update the incident and mark it active rather than put the email in the holding queue. I'm pretty sure we did used to do that. It could perhaps be made a config option. Not sure.
Steps To Reproduce	See the forum: http://sitracker.org/forum/viewtopic.php?f=10&t=1417109 [^]
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Issue History
Date Modified	Username	Field	Change
2010-06-14 21:01	nicdev	New Issue
2010-06-19 12:27	paulh	Note Added: 0003258
2010-06-19 12:27	paulh	Status	new => feedback
2011-06-02 10:30	ivan	Note Added: 0003811
2011-06-02 10:32	ivan	Summary	Add a config option to regard "closed" and "awaitng closure" incidents => Update incidents when emails arrive regarding "awaitng closure" incidents
2011-06-02 10:32	ivan	Description Updated	bug_revision_view_page.php?rev_id=203#r203
2011-06-02 10:32	ivan	Severity	feature => major
2011-06-02 10:32	ivan	Status	feedback => confirmed
2013-01-19 19:42	paulh	Assigned To	=> paulh
2013-01-19 19:42	paulh	Status	confirmed => assigned
2013-01-19 19:42	paulh	Note Added: 0004656
2013-01-20 12:38	paulh	Note Added: 0004657
2013-01-20 12:38	paulh	Status	assigned => resolved
2013-01-20 12:38	paulh	Resolution	open => fixed
2013-01-20 12:38	paulh	Fixed in Version	=> Current SVN
2013-07-06 17:23	ivan	Target Version	=> 3.68

Notes