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0001343SiT!inbound emailpublic2010-06-14 21:012013-07-06 17:23
nicdev 
paulh 
normalmajoralways
resolvedfixed 
3.61 LTS 
3.68Current SVN 
0001343: Update incidents when emails arrive regarding "awaitng closure" incidents
When an email arrives and the incident is awaiting closure we should update the incident and mark it active rather than put the email in the holding queue.

I'm pretty sure we did used to do that.

It could perhaps be made a config option. Not sure.
See the forum: http://sitracker.org/forum/viewtopic.php?f=10&t=1417109 [^]
No tags attached.
Issue History
2010-06-14 21:01nicdevNew Issue
2010-06-19 12:27paulhNote Added: 0003258
2010-06-19 12:27paulhStatusnew => feedback
2011-06-02 10:30ivanNote Added: 0003811
2011-06-02 10:32ivanSummaryAdd a config option to regard "closed" and "awaitng closure" incidents => Update incidents when emails arrive regarding "awaitng closure" incidents
2011-06-02 10:32ivanDescription Updatedbug_revision_view_page.php?rev_id=203#r203
2011-06-02 10:32ivanSeverityfeature => major
2011-06-02 10:32ivanStatusfeedback => confirmed
2013-01-19 19:42paulhAssigned To => paulh
2013-01-19 19:42paulhStatusconfirmed => assigned
2013-01-19 19:42paulhNote Added: 0004656
2013-01-20 12:38paulhNote Added: 0004657
2013-01-20 12:38paulhStatusassigned => resolved
2013-01-20 12:38paulhResolutionopen => fixed
2013-01-20 12:38paulhFixed in Version => Current SVN
2013-07-06 17:23ivanTarget Version => 3.68

Notes
(0003258)
paulh   
2010-06-19 12:27   
Updated the forum though suspect this could actually be a bug in the mail handler as most places do treat them as not the same (which is correct)
(0003811)
ivan   
2011-06-02 10:30   
I agree with Paul that this is a bug after looking more closely at it. Gonna change the description.
(0004656)
paulh   
2013-01-19 19:42   
still an issue in svn
(0004657)
paulh   
2013-01-20 12:38   
r7560 and e8363f6 resolve this