SiT! Bugs - SiT!
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0000139SiT!incidentspublic2008-07-30 19:272010-04-18 12:09
paulh 
ivan 
normalfeatureN/A
assignedopen 
 
4.0 
0000139: Open new incident based on close incident details
Craig has asked:

When we close a call, or maybe just there as an option all the time, we should be able to do a one click to open a new call with the same customer and engineer, and then fill in the specific product and call title and the call will go straight to me, or whoever clicked the button.

Quite often a call will be resolved on the phone, but they will come back with "one quick question" which always results in a new call.
No tags attached.
related to 0001284confirmed  Clone incident 
child of 0000010assigned ivan [META] Basic Escalations 
Issue History
2008-07-30 19:27paulhNew Issue
2008-07-30 19:50ivanRelationship addedparent of 0000010
2008-07-30 19:50ivanSeverityminor => feature
2008-07-30 19:50ivanReproducibilityhave not tried => N/A
2008-07-30 19:50ivanStatusnew => confirmed
2010-02-22 13:57ivanRelationship deletedparent of 0000010
2010-02-22 13:57ivanRelationship addedchild of 0000010
2010-04-10 22:42ivanStatusconfirmed => assigned
2010-04-10 22:42ivanAssigned To => ivan
2010-04-10 22:43ivanTarget Version => 4.0
2010-04-18 12:09ivanRelationship addedrelated to 0001284

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