SiT! Bugs - SiT!
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0001619SiT!feedbackpublic2011-06-18 07:572011-06-18 10:29
Tomse 
 
normalminoralways
confirmedopen 
Current GIT 
 
0001619: We don't check if there already is a feedback form for the contact if we reclose an incident
We don't check if there already is a feedback form for the contact if we reclose an incident

the feedback form is sent every time it's closed/re-closed
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Issue History
2011-06-18 07:58TomseNew Issue
2011-06-18 09:08TomseDescription Updatedbug_revision_view_page.php?rev_id=229#r229
2011-06-18 10:29ivanNote Added: 0004040
2011-06-18 10:29ivanStatusnew => confirmed

Notes
(0004040)
ivan   
2011-06-18 10:29   
I don't think this is a bug necessarily because often it is desirable to send another feedback form, because after a call has reopened it can stay open for quite some time and feedback for that part of the incident can be just as useful as the original part.

I'm confirming this because it could be an optional thing (config var), I can see that some people wouldn't want this behaviour and would consider it to be a bug.