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0001753SiT!portalpublic2011-12-22 14:422012-01-16 19:18
nicdev 
Tomse 
normalminoralways
resolvedfixed 
Current GIT 
3.90beta1Current GIT 
0001753: In the portal menu clicking "Support -> New incident" gives permission denied
In the portal if you click Add incident in the Entitlement page it works ok, but if you try to add an incident by "Support -> New Incident", you get a permission denied. See screenshot..
No tags attached.
png Image 000 2011 12 22.png (15,013) 2011-12-22 14:42
http://bugs.sitracker.org/file_download.php?file_id=205&type=bug
png
Issue History
2011-12-22 14:42nicdevNew Issue
2011-12-22 14:42nicdevStatusnew => assigned
2011-12-22 14:42nicdevAssigned To => nicdev
2011-12-22 14:42nicdevFile Added: Image 000 2011 12 22.png
2011-12-22 14:55nicdevNote Added: 0004395
2011-12-22 15:16nicdevNote Edited: 0004395bug_revision_view_page.php?bugnote_id=4395#r263
2011-12-22 19:19nicdevNote Added: 0004398
2011-12-22 19:19nicdevAssigned Tonicdev => ivan
2011-12-22 19:19nicdevStatusassigned => feedback
2012-01-16 16:25TomseAssigned Toivan => Tomse
2012-01-16 16:25TomseStatusfeedback => assigned
2012-01-16 16:26TomseNote Added: 0004410
2012-01-16 16:26TomseStatusassigned => confirmed
2012-01-16 19:18TomseNote Added: 0004411
2012-01-16 19:18TomseStatusconfirmed => resolved
2012-01-16 19:18TomseFixed in Version => Current GIT
2012-01-16 19:18TomseResolutionopen => fixed

Notes
(0004395)
nicdev   
2011-12-22 14:55   
(edited on: 2011-12-22 15:16)
This is because the menu link calls "new.php", but new.php cannot work if the contract / product id is not sent to it.

EDIT: We should add some code to search the contract info if no id is passed - Thanks Tomse

(0004398)
nicdev   
2011-12-22 19:19   
Ivan, what do you think? In any event we should show the Entitlements when a new incident is added, so I'm not sure it is useful to have this link.
(0004410)
Tomse   
2012-01-16 16:26   
I can confirm this
(0004411)
Tomse   
2012-01-16 19:18   
fixed in git 5d75a7e