SiT! Bugs - SiT! | |||||
View Issue Details | |||||
ID | Project | Category | View Status | Date Submitted | Last Update |
0001834 | SiT! | portal | public | 2013-01-17 10:34 | 2013-02-03 15:19 |
Reporter | nicdev | ||||
Assigned To | |||||
Priority | normal | Severity | feature | Reproducibility | always |
Status | confirmed | Resolution | open | ||
Platform | OS | OS Version | |||
Product Version | 3.67 LTS | ||||
Target Version | Fixed in Version | ||||
Summary | 0001834: Add a setting to define the default priority for portal created incidents | ||||
Description | When creating an incident in the portal, the default priority is 1 (Low). We require a setting to be added to define this in SiT's config, or at least a plugin contect in /portal/add.php, to set it with a plugin. | ||||
Steps To Reproduce | Line 192 of /portal/add.php: If ($CONFIG['portal_creates_incidents']) { $incidentid = create_incident($incidenttitle, $contactid, $servicelevel, $contractid, $productid, $software); $_SESSION['incidentid'] = $incidentid; | ||||
Additional Information | What we propose is to add the seventh (optional) variable to create_incident() that will allow us to set a default priority: function create_incident($title, $contact, $servicelevel, $contract, $product, $software, $priority = 1, $owner = 0, $status = 1, $productversion = '', $productservicepacks = '', $opened = '', $lastupdated = '') | ||||
Tags | No tags attached. | ||||
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Issue History | |||||
Date Modified | Username | Field | Change | ||
2013-01-17 10:34 | nicdev | New Issue | |||
2013-02-03 15:19 | paulh | Note Added: 0004664 | |||
2013-02-03 15:19 | paulh | Status | new => confirmed |
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