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0001922SiT!incidentspublic2014-02-17 17:322014-03-02 16:57
skyrack_technology 
paulh 
normaltextalways
resolvedfixed 
LinuxLinux2.6+later
3.65 LTS 
Current SVN 
0001922: New incidents added from customer portal contain \r\n (unfixed bug 0001296 from v3.60)
When adding new incidents as customer from "portal", the text is not subsequently displayed properly, specifically, returns are not included and are instead replaced with \r\n.

This appears to be unfixed bug, ID 0001296 from v3.60

Log in to portal as customer, add incident with multi-line problem description.
Submit.
View same incident again in customer portal.
Fix:

in functions.inc.php
for function new_update()
comment out as follows:
//$text = clean_dbstring($text);

[seems to work, though I'm not set up to do a full regression test across whole platform]
No tags attached.
duplicate of 0001296resolved paulh new incident added, text in description has returns converted to \r\n 
Issue History
2014-02-17 17:32skyrack_technologyNew Issue
2014-03-02 16:43paulhRelationship addedduplicate of 0001296
2014-03-02 16:57paulhNote Added: 0004916
2014-03-02 16:57paulhAssigned To => paulh
2014-03-02 16:57paulhStatusnew => resolved
2014-03-02 16:57paulhResolutionopen => fixed
2014-03-02 16:57paulhFixed in Version => Current SVN

Notes
(0004916)
paulh   
2014-03-02 16:57   
This was resolved in git over a year ago and now fixed in svn (r7595)