SiT! Bugs - SiT!
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IDProjectCategoryView StatusDate SubmittedLast Update
0001951SiT!incidentspublic2014-07-18 19:192014-07-22 02:09
Reporterpaulh 
Assigned To 
PrioritynormalSeverityminorReproducibilityalways
StatusnewResolutionopen 
PlatformOSOS Version
Product Version 
Target VersionFixed in Version 
Summary0001951: remove email to customer from update dropdown
DescriptionThis option should be removed as it confuses users and really has no place as emails are sent though the email page

This is a legacy option for when sit didn't have the ability to send emails, which was some time just before the last ice age
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Issue History
Date ModifiedUsernameFieldChange
2014-07-18 19:19paulhNew Issue
2014-07-21 11:29ivanNote Added: 0004950
2014-07-22 02:09paulhNote Added: 0004951

Notes
(0004950)
ivan   
2014-07-21 11:29   
This feature is still in use and does have a use case for email information obtained from outside the SiT! application. It's common to recieve information relating to an incident to a personal mailbox as well as the SiT! address.

Perhaps the wording could be better, but to be honest I can't think of better wording right now.

tl;dl: some discussion needed before we remove this one I think.
(0004951)
paulh   
2014-07-22 02:09   
There are two options in this drop down "email from customer" and "email to customer" I'm only proposing the removing the latter as there are valid cases for the former but we shouldn't be allowing the latter