SiT! Bugs - SiT!
View Issue Details
0000314SiT!reportspublic2008-12-11 18:562009-02-27 16:27
paulh 
paulh 
normalminorhave not tried
closedfixed 
 
3.453.45 
0000314: Report showing more details of site usage of service
From GR
 
A list of sites that do not have a a contract with a particular SLA with us, e.g. all SLA3000 customers ONLY
that have opened less than 10 incidents with us since Jan 1st this year. (Or indeed any other Start date and minimum I choose)
  
Something like this:
 
Site Name - Site Type (FE/HE/NHS) - Account Manager - Number of Calls This Year - Products
    - Incident ID -Title - Contact - Product - Status - Engineer - Opened - Closed - Duration - SLA
    - Incident ID -Title - Contact - Product - Status - Engineer - Opened - Closed - Duration - SLA
    - Incident ID -Title - Contact - Product - Status - Engineer - Opened - Closed - Duration - SLA
Site Name - Site Type (FE/HE/NHS) - Account Manager - Number of Calls This Year - Products
    - Incident ID -Title - Contact - Product - Status - Engineer - Opened - Closed - Duration - SLA
    - Incident ID -Title - Contact - Product - Status - Engineer - Opened - Closed - Duration - SLA
 
etc.
 
The first line of the Site information similar to site_products.php
  The Breakdown or incidents as per the usual display e.g. contact_support.php?id=80&mode=site
 
Alot of this has been started in site_incident.php in trunk

(Just moving this from my mailbox)
No tags attached.
Issue History
2008-12-11 18:56paulhNew Issue
2008-12-11 18:56paulhStatusnew => assigned
2008-12-11 18:56paulhAssigned To => paulh
2009-01-18 18:09paulhNote Added: 0000499
2009-01-19 17:10paulhNote Added: 0000502
2009-01-19 17:10paulhStatusassigned => resolved
2009-01-19 17:10paulhResolutionopen => fixed
2009-01-19 17:10paulhFixed in Version => 3.45
2009-02-27 16:27ivanStatusresolved => closed

Notes
(0000499)
paulh   
2009-01-18 18:09   
trunk r4661

Just need to make the interface a little nicer
(0000502)
paulh   
2009-01-19 17:10   
trunk r4663 adds this