SiT! Bugs - SiT!
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0000352SiT!outbound emailpublic2008-12-24 11:172013-01-05 15:57
paulh 
paulh 
normalfeatureN/A
assignedopen 
 
4.0 
0000352: Forward attachments already in SIT
When sending a email from SIT and you want to attach a file you already have it SIT (say from an escalation or similar) and you want to send this to the customer you currently have to download the attachment and then send then send this has two problems:

1) Added time in downloading and uploading
2) Each file is stored twice inside SIT consuming disk space

When composing an email you should be able to select add file from incident and browse to the one you want.

As we're now using the db for files then it should be possible now.
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Issue History
2008-12-24 11:17paulhNew Issue
2008-12-24 23:31ivanNote Added: 0000387
2008-12-28 13:04paulhNote Added: 0000390
2009-03-24 12:20ivanStatusnew => confirmed
2009-03-24 12:20ivanTarget Version3.50 => 3.60
2009-08-21 14:29kieranTarget Version3.60 => 4.0
2011-02-14 13:25ivanTarget Version4.0 => 3.90beta1
2011-04-22 11:42paulhAssigned To => paulh
2011-04-22 11:42paulhStatusconfirmed => assigned
2011-07-05 12:15ivanNote Added: 0004091
2013-01-05 15:57paulhTarget Version3.90beta1 => 4.0

Notes
(0000387)
ivan   
2008-12-24 23:31   
There is some code already (current unused) for selecting files on the files tab to perform some action with them. Maybe "send via email" could be one of those actions.
(0000390)
paulh   
2008-12-28 13:04   
Was also thinking that on the email page you could have browse for attachment from incident AS WELL as the current browse for file on disk. It would be appropriate to do this at the same time sending multiple attachments (3.50) as that page will need changing then
(0004091)
ivan   
2011-07-05 12:15   
I'd like to bump this to v4.0 unless work has started on it already, this will help us meet our target dates for 3.90 release.