SiT! Bugs - SiT!
|View Issue Details|
|ID||Project||Category||View Status||Date Submitted||Last Update|
|0000037||SiT!||incidents||public||2008-07-11 16:19||2008-07-12 11:22|
|Priority||normal||Severity||minor||Reproducibility||have not tried|
|Target Version||Fixed in Version|
|Summary||0000037: Regular contact days is flawed|
|Description||If you set $CONFIG['regular_contact_days'] to 7 days, incidents will pop|
back into the active queue after more than 7 days since the last update.
Sometimes however, incidents get updated without contact with the customer,
for example by messages indicating an incident has been passed to a
temporary owner while the original owner is away. This causes the timer to
be reset and incident will not then pop up into the active queue until 7
days have passed since the reassignment.
This is far from ideal. The incident should really be shown in the active
queue 7 days from the last contact with the customer, not 7 days from any
|Steps To Reproduce|
|Tags||No tags attached.|
|2008-07-11 16:19||ivan||New Issue|
|2008-07-12 11:22||ivan||Status||new => confirmed|
|2011-02-22 17:23||ivan||Relationship added||related to 0001462|
|There are no notes attached to this issue.|