SiT! Bugs - SiT!
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0000533SiT!outbound emailpublic2009-03-02 08:412009-08-16 14:40
normalmajorhave not tried
0000533: When sending mail the mail body gets sent as an attachment
When we send a mail from the incident window, the mail body gets sent as an attachment (eg "ATT81377.txt), and the rest of the mail is empty.
No tags attached.
Issue History
2009-03-02 08:41nicdevNew Issue
2009-03-04 15:37ivanNote Added: 0000689
2009-03-04 15:37ivanReproducibilityalways => unable to reproduce
2009-03-04 15:37ivanStatusnew => feedback
2009-03-05 08:24nicdevNote Added: 0000711
2009-03-05 08:45nicdevNote Added: 0000712
2009-03-05 09:38kieranNote Added: 0000713
2009-03-05 10:07ivanNote Added: 0000714
2009-03-05 12:50nicdevNote Added: 0000717
2009-03-24 17:59ivanNote Added: 0000807
2009-03-24 17:59ivanReproducibilityunable to reproduce => have not tried
2009-03-24 17:59ivanNote Added: 0000808
2009-03-24 17:59ivanResolutionopen => fixed
2009-03-24 17:59ivanFixed in Version => Current SVN
2009-03-24 18:00ivanAssigned To => ivan
2009-03-26 09:51nicdevNote Added: 0000835
2009-03-27 10:25ivanStatusfeedback => assigned
2009-03-28 17:05ivanNote Added: 0000852
2009-03-28 17:05ivanStatusassigned => resolved
2009-08-15 21:31ivanTarget Version => 3.50
2009-08-16 13:15ivanFixed in VersionCurrent SVN => 3.50
2009-08-16 14:40ivanNote Added: 0001754
2009-08-16 14:40ivanStatusresolved => closed

2009-03-04 15:37   
Thanks for the bug report, however I can't repro this. Can you post exact steps required to reproduce it, including the version of SiT you are running (3.45 final?) and the name and version of the email client you are using to receive the email.


2009-03-05 08:24   
Hi Ivan,

This is strange as it is always the sale for us. We are using the release of 3.45 i installed over the weekend. I have sent a test mail to you directly from the tracker, and i have also tested it with both my hotmail and M$ echange client. In hotmail i get a blank as well as with my M$ echange account. I have the logs of the sendamail debug file if you want to see what gets sent.

2009-03-05 08:45   
Hi Ivan,

It is interesting to note that the automated emails are not affected bu this...
2009-03-05 09:38   
If the automated emails aren't affected it must be the change to sending all mails as mime emails as triggers don't do this.
2009-03-05 10:07   
Hmm gonna have to try harder to reproduce this then. The mail I received from Nicdev (thanks btw!) was indeed blank with an attachment.
2009-03-05 12:50   
Hi Ivan,

I sent you the senmail debug log to show you what gets sent to the smtp server ..; hope it helps..

2009-03-24 17:59   
Scott (smelvin) posted on our forum to say he'd found a fix for this: [^]

We had text-plain as the mime type rather than text/plain!

I hope this is all that was wrong, would be rather nice if it really was as easy as that to fix. I've committed the correct mime type to trunk as r5259
2009-03-24 17:59   
Needs testing
2009-03-26 09:51   
Tested after the modification suggested by Scott, and it works for us now..
2009-03-28 17:05   
Tried sending to exchange and outlook and this works fine now. Thanks to everybody who helped with this one!
2009-08-16 14:40   
Released in 3.50rc1