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0000604SiT!portalpublic2009-03-25 14:582010-03-27 12:30
3.60 LTS3.60 LTS 
0000604: Customer contact creating incident on portal against contract with limited incident pool not being charged to contract
Sorry for the long title... wasn't sure how to shorten it and still make sense. ;-)

The scenario is this:
Customer contact logs into portal and creates an incident. They are able to choose a contract with a limited pool on incidents and create the incident against it. However, the incident is never charged against the pool, so the number of available incidents does not decrease.

I also tried logging in as a user and tried to figure out a way to get the incidents to charge to the pool, but couldn't find a way.
The workaround I am using for this is to open a separate incident, logged in as a user, against the contract, which DOES charge to the pool, and then relate the new incident to the original that the customer contact opened (providing a round about history).
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Issue History
2009-03-25 14:58timfederwitzNew Issue
2010-02-20 10:13ivanNote Added: 0002389
2010-02-20 10:13ivanStatusnew => confirmed
2010-03-02 18:01paulhNote Added: 0002584
2010-03-02 18:01paulhTarget Version => 3.60 LTS
2010-03-03 13:36paulhStatusconfirmed => assigned
2010-03-03 13:36paulhAssigned To => paulh
2010-03-05 19:51paulhNote Added: 0002604
2010-03-05 19:51paulhStatusassigned => resolved
2010-03-05 19:51paulhResolutionopen => fixed
2010-03-27 11:16ivanFixed in Version => 3.60 LTS
2010-03-27 12:30ivanStatusresolved => closed

2010-02-20 10:13   
Hi Tim, Thanks for reporting this, sorry it took so long to get around to checking it out!!! I've just tried this with v3.51 and I can confirm that it's still an issue.
2010-03-02 18:01   
Reported in forums [^]
2010-03-05 19:51   
svn 3.x r6197 resolves and [^] in sit resolve this