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0000670SiT!incidentspublic2009-04-28 15:572015-05-09 15:04
ivan 
paulh 
normalminorhave not tried
resolvedfixed 
 
Current GIT 
0000670: Temp owner not reset when incident is closed/reopened
We had some older cases (probable still during 3.41) that were closed, but the temp owner flag was not reset by the system, and thus today when we re-opened the incident, the incident owner and tempowner got the notification... maybe when a case gets closed, the tempowner flag should be cleared automatically to avoid such issues.
No tags attached.
related to 0000669confirmed  Temporary assignment of incidents not retried when user back from holiday 
Issue History
2009-04-28 15:57ivanNew Issue
2009-04-28 16:16ivanRelationship addedrelated to 0000669
2009-04-29 10:36ivanStatusnew => acknowledged
2009-05-14 20:04paulhNote Added: 0001057
2015-05-09 15:04paulhNote Added: 0004981
2015-05-09 15:04paulhAssigned To => paulh
2015-05-09 15:04paulhStatusacknowledged => resolved
2015-05-09 15:04paulhResolutionopen => fixed
2015-05-09 15:04paulhFixed in Version => Current GIT

Notes
(0001057)
paulh   
2009-05-14 20:04   
As for current SVN we don't strip incidents.towner on either closure or reopen, I'm tempted to suggest that we shouldn't be doing this on closure and on reopen we should strip both owner and towner an request reassignment (defaulting to last assigned owner)

The reason behind this is we could potentially reopen a call that was owned by a user who is disabled and the call could potentially be lost
(0004981)
paulh   
2015-05-09 15:04   
37d53b3 clears owner/towner and prompts to reassign