SiT! Bugs - SiT!
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0000750SiT!billingpublic2009-06-27 11:592013-07-06 16:44
normalminorhave not tried
3.90beta1Current GIT 
0000750: Confusing billing terminology
When setting up a new contract, there's the following:

Incident Rate Required
Free of Charge Above must be completed to allow deductions

It's not completely clear why the Amount differs from the incident rate, or why it's not required. Additionally, the free of charge thing is confusing, what must be completed and why?
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child of 0001278confirmed  Less confusing terminology 
Issue History
2009-06-27 11:59kieranNew Issue
2009-07-11 15:49ivanNote Added: 0001296
2009-07-11 15:49ivanStatusnew => confirmed
2009-07-12 09:26kieranSummaryConfusing terminology => Confusing billing terminology
2009-07-12 09:26kieranDescription Updated
2009-07-12 14:54paulhNote Added: 0001299
2010-04-17 12:52ivanRelationship addedchild of 0001278
2013-05-05 17:44paulhNote Added: 0004824
2013-05-05 17:44paulhAssigned To => paulh
2013-05-05 17:44paulhStatusconfirmed => resolved
2013-05-05 17:44paulhResolutionopen => fixed
2013-05-05 17:44paulhFixed in Version => Current GIT
2013-07-06 16:44ivanTarget Version => 3.90beta1

2009-07-11 15:49   
I agree this is confusing, I tried to look at this but I can't understand it either. :-/
2009-07-12 14:54   
These only appear on contracts with a service level which is marked as timed.

Amount means the amount of money which you are crediting to the contract (i.e. the amount of money on the initial service of that contract)

Unit Rate/Incident rate is the amount that is charged per unit or incident

Free of Charge is whether the customer has paid for this or you are giving it to them for free (so these can be included/excluded from reports).

Even though you might mark it as free of charge you still need to put in an amount and a unit/incident rate as otherwise the service is never used up.

Hope this make sense
2013-05-05 17:44   
8b61be4 adds help options for these items