SiT! Bugs - SiT! |
View Issue Details |
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ID | Project | Category | View Status | Date Submitted | Last Update |
0000811 | SiT! | reports | public | 2009-07-26 13:45 | 2013-07-13 13:59 |
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Reporter | ivan | |
Assigned To | | |
Priority | normal | Severity | minor | Reproducibility | have not tried |
Status | confirmed | Resolution | open | |
Platform | | OS | | OS Version | |
Product Version | 3.45 | |
Target Version | | Fixed in Version | | |
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Summary | 0000811: report_incidents_by_skill.phpand report_incidents_by_engineer.php uses bodytext of "External ID" to determine escalation |
Description | $sqlL = "SELECT count(id) FROM `{$dbUpdates}` AS u ";
$sqlL .= "WHERE u.bodytext LIKE \"External ID%\" AND incidentid = '".$obj->id."'";
This is a very unreliable way to determine escalation and breaks if a language other than english is used. Or even if somebody uses the text "External ID" as part of an incident discussion. |
Steps To Reproduce | |
Additional Information | |
Tags | No tags attached. |
Relationships | child of | 0000010 | assigned | ivan | [META] Basic Escalations | child of | 0001887 | confirmed | | [META] Store more metadata about updates on incidents |
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Attached Files | |
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Issue History |
Date Modified | Username | Field | Change |
2009-07-26 13:45 | ivan | New Issue | |
2009-07-26 19:39 | ivan | Summary | report_incidents_by_skill.php uses boydtext of "External ID" to determine escalation => report_incidents_by_skill.php uses bodytext of "External ID" to determine escalation |
2009-07-26 19:52 | paulh | Note Added: 0001437 | |
2009-07-26 19:52 | paulh | Status | new => acknowledged |
2009-07-26 19:52 | paulh | Relationship added | child of 0000010 |
2010-02-22 13:57 | ivan | Status | acknowledged => confirmed |
2010-04-10 22:42 | ivan | Status | confirmed => assigned |
2010-04-10 22:42 | ivan | Assigned To | => ivan |
2011-06-12 17:03 | ivan | Note Added: 0003917 | |
2011-06-12 17:03 | ivan | Assigned To | ivan => |
2011-06-12 17:03 | ivan | Status | assigned => confirmed |
2013-03-14 19:53 | paulh | Summary | report_incidents_by_skill.php uses bodytext of "External ID" to determine escalation => report_incidents_by_skill.phpand report_incidents_by_engineer.php uses bodytext of "External ID" to determine escalation |
2013-07-13 13:59 | paulh | Relationship added | child of 0001887 |