SiT! Bugs

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IDProjectCategoryView StatusDate SubmittedLast Update
0000010SiT!incidentspublic2008-07-11 15:392011-03-07 10:54
Reporterkieran 
Assigned Toivan 
PrioritynormalSeverityfeatureReproducibilityN/A
StatusassignedResolutionopen 
PlatformOSOS Version
Product Version 
Target Version4.0Fixed in Version 
Summary0000010: [META] Basic Escalations
DescriptionNeat Escalations, ability to escalate internally as well as externally
TagsNo tags attached.
Attached Files

- Relationships
parent of 0000811confirmed report_incidents_by_skill.phpand report_incidents_by_engineer.php uses bodytext of "External ID" to determine escalation 
parent of 0000411resolvedkieran Ability to send/forward the entire case history to another person internal or external 
parent of 0000139assignedivan Open new incident based on close incident details 
parent of 0000960assignedivan Ability to merge incidents (not just associate them) 
parent of 0000049resolvedpaulh Custom incident reference 
parent of 0001284confirmed Clone incident 
Not all the children of this issue are yet resolved or closed.

-  Notes
User avatar (0002408)
paulh (administrator)
2010-02-20 17:49

For 4.0 internal escalations is the aim, 4.1 for external
(0003667)
luca (reporter)
2011-03-07 10:54

Not sure if a note is the ideal way to do this, i hope it is...
Some things which might be useful in creating an escalation:

- on selecting an escalation path some of the incident update fields could be auto-completed. (external email address and name at least) giving the chance to immediately create and send the email to the external engineer.

- now to escalate you need to edit the incident, would be nice having it as an update option, this way the ticket could be escalated and the status set to something like awaiting external action.

Thanks. Luca

- Issue History
Date Modified Username Field Change
2008-07-11 15:39 kieran New Issue
2008-07-11 15:39 kieran Status new => assigned
2008-07-11 15:39 kieran Assigned To => ivan
2008-07-30 19:50 ivan Relationship added child of 0000139
2008-10-04 19:25 paulh Target Version 3.40 => 3.45
2008-11-29 23:32 kieran Target Version 3.45 => 3.50
2009-05-29 14:58 ivan Target Version 3.50 => 3.60
2009-07-26 19:52 paulh Relationship added parent of 0000811
2009-08-21 14:29 kieran Target Version 3.60 => 4.0
2010-02-20 17:49 paulh Note Added: 0002408
2010-02-20 17:49 paulh Summary Neat Escalations => Basic Escalations
2010-02-22 13:56 ivan Relationship added parent of 0000411
2010-02-22 13:57 ivan Relationship deleted child of 0000139
2010-02-22 13:57 ivan Relationship added parent of 0000139
2010-02-22 13:57 ivan Relationship added parent of 0000960
2010-02-22 13:59 ivan Summary Basic Escalations => [META] Basic Escalations
2010-04-10 22:57 ivan Relationship added parent of 0000049
2010-04-18 12:09 ivan Relationship added parent of 0001284
2011-03-07 10:54 luca Note Added: 0003667


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