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ID | Project | Category | View Status | Date Submitted | Last Update | ||||||||
0000010 | SiT! | incidents | public | 2008-07-11 15:39 | 2011-03-07 10:54 | ||||||||
Reporter | kieran | ||||||||||||
Assigned To | ivan | ||||||||||||
Priority | normal | Severity | feature | Reproducibility | N/A | ||||||||
Status | assigned | Resolution | open | ||||||||||
Platform | OS | OS Version | |||||||||||
Product Version | |||||||||||||
Target Version | 4.0 | Fixed in Version | |||||||||||
Summary | 0000010: [META] Basic Escalations | ||||||||||||
Description | Neat Escalations, ability to escalate internally as well as externally | ||||||||||||
Tags | No tags attached. | ||||||||||||
Attached Files | |||||||||||||
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paulh (administrator) 2010-02-20 17:49 |
For 4.0 internal escalations is the aim, 4.1 for external |
(0003667) luca (reporter) 2011-03-07 10:54 |
Not sure if a note is the ideal way to do this, i hope it is... Some things which might be useful in creating an escalation: - on selecting an escalation path some of the incident update fields could be auto-completed. (external email address and name at least) giving the chance to immediately create and send the email to the external engineer. - now to escalate you need to edit the incident, would be nice having it as an update option, this way the ticket could be escalated and the status set to something like awaiting external action. Thanks. Luca |
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Date Modified | Username | Field | Change |
2008-07-11 15:39 | kieran | New Issue | |
2008-07-11 15:39 | kieran | Status | new => assigned |
2008-07-11 15:39 | kieran | Assigned To | => ivan |
2008-07-30 19:50 | ivan | Relationship added | child of 0000139 |
2008-10-04 19:25 | paulh | Target Version | 3.40 => 3.45 |
2008-11-29 23:32 | kieran | Target Version | 3.45 => 3.50 |
2009-05-29 14:58 | ivan | Target Version | 3.50 => 3.60 |
2009-07-26 19:52 | paulh | Relationship added | parent of 0000811 |
2009-08-21 14:29 | kieran | Target Version | 3.60 => 4.0 |
2010-02-20 17:49 | paulh | Note Added: 0002408 | |
2010-02-20 17:49 | paulh | Summary | Neat Escalations => Basic Escalations |
2010-02-22 13:56 | ivan | Relationship added | parent of 0000411 |
2010-02-22 13:57 | ivan | Relationship deleted | child of 0000139 |
2010-02-22 13:57 | ivan | Relationship added | parent of 0000139 |
2010-02-22 13:57 | ivan | Relationship added | parent of 0000960 |
2010-02-22 13:59 | ivan | Summary | Basic Escalations => [META] Basic Escalations |
2010-04-10 22:57 | ivan | Relationship added | parent of 0000049 |
2010-04-18 12:09 | ivan | Relationship added | parent of 0001284 |
2011-03-07 10:54 | luca | Note Added: 0003667 |
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