0001002: Manual insertion of time spent updating an incident - SiT! Bugs

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ID

Project

Category

View Status

Date Submitted

Last Update

0001002

SiT!

billing

public

2009-10-28 18:03

2010-06-29 16:23

Reporter

gdavidvlk

Assigned To

Tomse

Priority

normal

Severity

feature

Reproducibility

N/A

Status

assigned

Resolution

open

Platform

OS

OS Version

Product Version

3.50

Target Version

4.0

Fixed in Version

Summary

0001002: Manual insertion of time spent updating an incident

Description

I think will be wonderfull feature will be to add a simple "Time spent" entry on the the pop-up window showed to the agent when he updates an incident (incident_update.php is executed).
This numeric entry should be stored in "duration" field of that update new record (set NULL by default in this kind of updates) for subsequent billing calculations.

Tags

No tags attached.

Relationships

duplicate of

assigned

Time elapsed per incident

Notes
(0002494) ivan (administrator) 2010-02-25 21:20	+1

(0003264) Tomse (developer) 2010-06-22 17:29 edited on: 2010-06-22 17:46	plugin added to handle this in svn 6515 pluginname : tms_add_timeused read more here http://sitracker.org/wiki/Tms_add_timeused [^] I've added a thread in the development section to discuss the plugin

Issue History
Date Modified	Username	Field	Change
2009-10-28 18:03	gdavidvlk	New Issue
2010-02-25 21:12	paulh	Status	new => confirmed
2010-02-25 21:20	ivan	Note Added: 0002494
2010-06-15 14:04	ivan	Relationship added	duplicate of 0001344
2010-06-22 17:06	Tomse	Status	confirmed => assigned
2010-06-22 17:06	Tomse	Assigned To	=> Tomse
2010-06-22 17:29	Tomse	Note Added: 0003264
2010-06-22 17:46	Tomse	Note Edited: 0003264	View Revisions
2010-06-29 16:23	ivan	Target Version	=> 4.0

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