0001114: New helpfile for Update types

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Project

Category

View Status

Date Submitted

Last Update

0001114

SiT!

incidents

public

2010-03-03 19:14

2011-02-23 22:02

Reporter

sancho78rus

Assigned To

Priority

normal

Severity

feature

Reproducibility

N/A

Status

confirmed

Resolution

open

Platform

OS Version

Product Version

3.51

Target Version

4.0

Fixed in Version

Summary

0001114: New helpfile for Update types

Description

Like in doc:
Research Notes - Use this to record the engineers progress towards solving the issue or to record other relevant information
Email from Customer - Use this to record an email that was received from the customer (via a separate email application)
Email to Customer - Use this to record an email that was sent to the customer (via an separate email system)
Phone call from Customer - Use this to record details of a phone call from the customer
Phone call to Customer - Use this to record details of a phone call made to the customer
External information - Use this to record information received from an external source
Review - Use this to make a review of the progress of the incident so far

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Notes
(0002586) ivan (administrator) 2010-03-03 21:08	Sorry, I'm not sure what you mean. This is text from the documentation at: http://sitracker.org/wiki/Updating_Incidents [^] Where are you suggesting we put that text?

(0002587) sancho78rus (reporter) 2010-03-04 06:33	it should be in help pages (like SetYourStatus.txt). so new users can easily find this information.

(0002588) ivan (administrator) 2010-03-04 07:55	Ah yes, see what you mean. Good idea

Issue History
Date Modified	Username	Field	Change
2010-03-03 19:14	sancho78rus	New Issue
2010-03-03 21:08	ivan	Note Added: 0002586
2010-03-03 21:08	ivan	Status	new => feedback
2010-03-04 06:33	sancho78rus	Note Added: 0002587
2010-03-04 07:55	ivan	Note Added: 0002588
2010-03-04 07:55	ivan	Status	feedback => confirmed
2011-02-23 22:02	ivan	Target Version	=> 4.0