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ID | Project | Category | View Status | Date Submitted | Last Update | ||||||||
0001114 | SiT! | incidents | public | 2010-03-03 19:14 | 2011-02-23 22:02 | ||||||||
Reporter | sancho78rus | ||||||||||||
Assigned To | |||||||||||||
Priority | normal | Severity | feature | Reproducibility | N/A | ||||||||
Status | confirmed | Resolution | open | ||||||||||
Platform | OS | OS Version | |||||||||||
Product Version | 3.51 | ||||||||||||
Target Version | 4.0 | Fixed in Version | |||||||||||
Summary | 0001114: New helpfile for Update types | ||||||||||||
Description | Like in doc: Research Notes - Use this to record the engineers progress towards solving the issue or to record other relevant information Email from Customer - Use this to record an email that was received from the customer (via a separate email application) Email to Customer - Use this to record an email that was sent to the customer (via an separate email system) Phone call from Customer - Use this to record details of a phone call from the customer Phone call to Customer - Use this to record details of a phone call made to the customer External information - Use this to record information received from an external source Review - Use this to make a review of the progress of the incident so far | ||||||||||||
Tags | No tags attached. | ||||||||||||
Attached Files | |||||||||||||
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ivan (administrator) 2010-03-03 21:08 |
Sorry, I'm not sure what you mean. This is text from the documentation at: http://sitracker.org/wiki/Updating_Incidents [^] Where are you suggesting we put that text? |
(0002587) sancho78rus (reporter) 2010-03-04 06:33 |
it should be in help pages (like SetYourStatus.txt). so new users can easily find this information. |
ivan (administrator) 2010-03-04 07:55 |
Ah yes, see what you mean. Good idea |
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Date Modified | Username | Field | Change |
2010-03-03 19:14 | sancho78rus | New Issue | |
2010-03-03 21:08 | ivan | Note Added: 0002586 | |
2010-03-03 21:08 | ivan | Status | new => feedback |
2010-03-04 06:33 | sancho78rus | Note Added: 0002587 | |
2010-03-04 07:55 | ivan | Note Added: 0002588 | |
2010-03-04 07:55 | ivan | Status | feedback => confirmed |
2011-02-23 22:02 | ivan | Target Version | => 4.0 |
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