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IDProjectCategoryView StatusDate SubmittedLast Update
0000116SiT!reportspublic2008-07-18 12:122009-12-04 17:33
Assigned To 
PlatformOSOS Version
Product Version 
Target VersionFixed in Version 
Summary0000116: Statistic showing total elapsed time for all open incidents
DescriptionCybex mentioned that they would like to total up the time that all incidents have been open and show that somewhere. They would like to use it as a metric to decide how well the support team are doing.

Historical data would be useful for them, for comparison purposes.
TagsNo tags attached.
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-  Notes
User avatar (0002167)
paulh (administrator)
2009-12-03 19:04

Agree it would be useful to show average incident age, total age of all incidents etc

We really need to overhall our reports
User avatar (0002207)
ivan (administrator)
2009-12-04 10:22

Nicdev007 has done some work on this and intends to make it available at some point.
User avatar (0002215)
nicdev (developer)
2009-12-04 17:33

Hi Ivan/Paul,

Yes i am sending a copy to Ivan to see what we have done

Maybe it can be more modified

- Issue History
Date Modified Username Field Change
2008-07-18 12:12 ivan New Issue
2009-12-03 19:04 paulh Note Added: 0002167
2009-12-03 19:04 paulh Status new => confirmed
2009-12-04 10:22 ivan Note Added: 0002207
2009-12-04 17:33 nicdev Note Added: 0002215

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