SiT! Bugs

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IDProjectCategoryView StatusDate SubmittedLast Update
0001202SiT!SLAspublic2010-03-27 19:252012-01-24 12:52
Reporterpaulh 
Assigned To 
PrioritynormalSeverityfeatureReproducibilityN/A
StatusconfirmedResolutionopen 
PlatformOSOS Version
Product Version 
Target VersionFixed in Version 
Summary0001202: Custom SLA structures
DescriptionIt would be good if we allowed organisations to create their own SLA structures rather than be hard coded to IR -> PD -> AP -> RR. Not all organisations have the same structure some have less (only an SLA on IR) others may have more

This would not be an easy change for SiT! though I think it would make it alot more flexible
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Attached Files

- Relationships
related to 0001475closedpaulh Possible to add a critical priority incident even if SLA doesn't support it 

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- Issue History
Date Modified Username Field Change
2010-03-27 19:25 paulh New Issue
2011-02-26 18:03 paulh Relationship added related to 0001475
2012-01-24 12:52 ivan Status new => confirmed


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