0001251: SLA clock dont stop in the end of working day - SiT! Bugs

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ID

Project

Category

View Status

Date Submitted

Last Update

0001251

SiT!

SLAs

public

2010-04-09 15:29

2010-08-28 15:39

Reporter

sancho78rus

Assigned To

Priority

normal

Severity

feature

Reproducibility

have not tried

Status

acknowledged

Resolution

reopened

Platform

Linux

OS

Linux

OS Version

2.6+later

Product Version

3.60 LTS

Target Version

Fixed in Version

Summary

0001251: SLA clock dont stop in the end of working day

Description

I think that it happened when we created incident after the end of working day. And SLA time goes on but it should not.

Tags

No tags attached.

Relationships

Notes
(0002985) kieran (administrator) 2010-04-09 15:49	We found this before, (during DST I think) the SLA counts down for an hour after the working day but the time is corrected at the start of the next working day. It's not ideal but we've tried to fix it before and it was near impossible without breaking other things.

(0002992) paulh (administrator) 2010-04-10 13:37	Reopening this as it is still a valid bug and we should try and fix it as whilst in the long run doesn't actually cause problems with SLAs in the short run causes ALOT of confusion and problems with users

(0003392) paulh (administrator) 2010-08-28 15:39	Acknowledging this one

Issue History
Date Modified	Username	Field	Change
2010-04-09 15:29	sancho78rus	New Issue
2010-04-09 15:49	kieran	Note Added: 0002985
2010-04-09 15:49	kieran	Severity	minor => feature
2010-04-09 15:49	kieran	Status	new => closed
2010-04-09 15:49	kieran	Resolution	open => won't fix
2010-04-10 13:37	paulh	Note Added: 0002992
2010-04-10 13:37	paulh	Status	closed => new
2010-04-10 13:37	paulh	Resolution	won't fix => reopened
2010-08-28 15:39	paulh	Note Added: 0003392
2010-08-28 15:39	paulh	Status	new => acknowledged

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