SiT! Bugs

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IDProjectCategoryView StatusDate SubmittedLast Update
0001251SiT!SLAspublic2010-04-09 15:292010-08-28 15:39
Reportersancho78rus 
Assigned To 
PrioritynormalSeverityfeatureReproducibilityhave not tried
StatusacknowledgedResolutionreopened 
PlatformLinuxOSLinuxOS Version2.6+later
Product Version3.60 LTS 
Target VersionFixed in Version 
Summary0001251: SLA clock dont stop in the end of working day
DescriptionI think that it happened when we created incident after the end of working day. And SLA time goes on but it should not.
TagsNo tags attached.
Attached Files

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-  Notes
User avatar (0002985)
kieran (administrator)
2010-04-09 15:49

We found this before, (during DST I think) the SLA counts down for an hour after the working day but the time is corrected at the start of the next working day. It's not ideal but we've tried to fix it before and it was near impossible without breaking other things.
User avatar (0002992)
paulh (administrator)
2010-04-10 13:37

Reopening this as it is still a valid bug and we should try and fix it as whilst in the long run doesn't actually cause problems with SLAs in the short run causes ALOT of confusion and problems with users
User avatar (0003392)
paulh (administrator)
2010-08-28 15:39

Acknowledging this one

- Issue History
Date Modified Username Field Change
2010-04-09 15:29 sancho78rus New Issue
2010-04-09 15:49 kieran Note Added: 0002985
2010-04-09 15:49 kieran Severity minor => feature
2010-04-09 15:49 kieran Status new => closed
2010-04-09 15:49 kieran Resolution open => won't fix
2010-04-10 13:37 paulh Note Added: 0002992
2010-04-10 13:37 paulh Status closed => new
2010-04-10 13:37 paulh Resolution won't fix => reopened
2010-08-28 15:39 paulh Note Added: 0003392
2010-08-28 15:39 paulh Status new => acknowledged


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