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ID | Project | Category | View Status | Date Submitted | Last Update | ||||||||
0001251 | SiT! | SLAs | public | 2010-04-09 15:29 | 2010-08-28 15:39 | ||||||||
Reporter | sancho78rus | ||||||||||||
Assigned To | |||||||||||||
Priority | normal | Severity | feature | Reproducibility | have not tried | ||||||||
Status | acknowledged | Resolution | reopened | ||||||||||
Platform | Linux | OS | Linux | OS Version | 2.6+later | ||||||||
Product Version | 3.60 LTS | ||||||||||||
Target Version | Fixed in Version | ||||||||||||
Summary | 0001251: SLA clock dont stop in the end of working day | ||||||||||||
Description | I think that it happened when we created incident after the end of working day. And SLA time goes on but it should not. | ||||||||||||
Tags | No tags attached. | ||||||||||||
Attached Files | |||||||||||||
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kieran (administrator) 2010-04-09 15:49 |
We found this before, (during DST I think) the SLA counts down for an hour after the working day but the time is corrected at the start of the next working day. It's not ideal but we've tried to fix it before and it was near impossible without breaking other things. |
paulh (administrator) 2010-04-10 13:37 |
Reopening this as it is still a valid bug and we should try and fix it as whilst in the long run doesn't actually cause problems with SLAs in the short run causes ALOT of confusion and problems with users |
paulh (administrator) 2010-08-28 15:39 |
Acknowledging this one |
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Date Modified | Username | Field | Change |
2010-04-09 15:29 | sancho78rus | New Issue | |
2010-04-09 15:49 | kieran | Note Added: 0002985 | |
2010-04-09 15:49 | kieran | Severity | minor => feature |
2010-04-09 15:49 | kieran | Status | new => closed |
2010-04-09 15:49 | kieran | Resolution | open => won't fix |
2010-04-10 13:37 | paulh | Note Added: 0002992 | |
2010-04-10 13:37 | paulh | Status | closed => new |
2010-04-10 13:37 | paulh | Resolution | won't fix => reopened |
2010-08-28 15:39 | paulh | Note Added: 0003392 | |
2010-08-28 15:39 | paulh | Status | new => acknowledged |
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