0000127: SLA loops after final resolution - SiT! Bugs

SiT! Bugs

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ID

Project

Category

View Status

Date Submitted

Last Update

0000127

SiT!

SLAs

public

2008-07-21 10:34

2009-08-16 14:40

Reporter

ivan

Assigned To

kieran

Priority

normal

Severity

minor

Reproducibility

always

Status

closed

Resolution

fixed

Platform

OS

OS Version

Product Version

Target Version

3.50

Fixed in Version

3.50

Summary

0000127: SLA loops after final resolution

Description

The Resolution SLA target is met and the incident is marked for closure, yet the next SLA target is given as "Problem Definition".

As soon as an incident is closed or marked for closure the SLA becomes irrelevant and should stop, the next target should be none.

Tags

No tags attached.

Relationships

related to

closed

Nearing SLA notice appears when awaiting closure

Notes
(0001179) kieran (administrator) 2009-06-12 15:34	Fixed in trunk svn r5440.

(0001761) ivan (administrator) 2009-08-16 14:40	Released in 3.50rc1

Issue History
Date Modified	Username	Field	Change
2008-07-21 10:34	ivan	New Issue
2008-07-21 10:34	ivan	Relationship added	related to 0000126
2009-06-12 15:34	kieran	Note Added: 0001179
2009-06-12 15:34	kieran	Assigned To	=> kieran
2009-06-12 15:34	kieran	Status	new => resolved
2009-06-12 15:34	kieran	Resolution	open => fixed
2009-06-12 15:34	kieran	Fixed in Version	=> Current SVN
2009-08-15 21:31	ivan	Target Version	=> 3.50
2009-08-16 13:15	ivan	Fixed in Version	Current SVN => 3.50
2009-08-16 14:40	ivan	Note Added: 0001761
2009-08-16 14:40	ivan	Status	resolved => closed

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