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| ID | Project | Category | View Status | Date Submitted | Last Update | ||||
| 0001303 | SiT! | portal | public | 2010-04-27 12:46 | 2012-07-07 18:10 | ||||
| Reporter | vitorcosta | ||||||||
| Assigned To | Tomse | ||||||||
| Priority | normal | Severity | feature | Reproducibility | always | ||||
| Status | closed | Resolution | fixed | ||||||
| Platform | Linux | OS | Linux | OS Version | 2.6+later | ||||
| Product Version | 3.60 LTS | ||||||||
| Target Version | 3.66 LTS | Fixed in Version | 3.66 LTS | ||||||
| Summary | 0001303: When user/contact update the incident no trigger occurs | ||||||||
| Description | When user reply the incident no notification occurs to tecnical people. I add in my sit instalation a call to trygger TRIGGER_INCIDENT_UPDATE_INTERNAL in portal/update.php line 181 | ||||||||
| Tags | No tags attached. | ||||||||
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Notes |
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 (0003119)paulh (administrator) 2010-04-29 20:02 |
Yeap confirm this is an issue though the trigger should be TRIGGER_INCIDENT_UPDATED_EXTERNAL as its being updated by the 'customer' |
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(0004490) itpp2012 (reporter) 2012-06-28 17:59 |
In the database I've changed entry TRIGGER_INCIDENT_UPDATED_EXTERNAL template value to EMAIL_INCIDENT_UPDATED_BY_CUSTOMER and added a template with this name. I've tried adding: trigger('TRIGGER_INCIDENT_UPDATED_EXTERNAL', array('incidentid' => $id, 'userid' => $sit[2])); In /portal/update.php around line 109 but get a "Call to undefined function trigger()" error. Any idea how to fix this as it would solve the issue in 3.65 lts. |
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(0004491) itpp2012 (reporter) 2012-06-28 20:59 |
Solved, add at the top: "require (APPLICATION_LIBPATH . 'triggers.inc.php');" Working as its suppose to, when a customer updates a incident you can use a template to send an email to the support team(s). Got it from add.php where it uses triggers in the portal. |
 (0004493)Tomse (developer) 2012-07-06 12:19 |
fixed in svn 7517 |
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Notes |
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Issue History |
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| Date Modified | Username | Field | Change |
| 2010-04-27 12:46 | vitorcosta | New Issue | |
| 2010-04-29 20:02 | paulh | Note Added: 0003119 | |
| 2010-04-29 20:02 | paulh | Status | new => confirmed |
| 2012-06-28 17:59 | itpp2012 | Note Added: 0004490 | |
| 2012-06-28 20:59 | itpp2012 | Note Added: 0004491 | |
| 2012-06-30 13:01 | Tomse | Assigned To | => Tomse |
| 2012-06-30 13:01 | Tomse | Status | confirmed => assigned |
| 2012-06-30 13:01 | Tomse | Target Version | => 3.66 LTS |
| 2012-07-06 12:19 | Tomse | Note Added: 0004493 | |
| 2012-07-06 12:19 | Tomse | Status | assigned => resolved |
| 2012-07-06 12:19 | Tomse | Fixed in Version | => Current SVN |
| 2012-07-06 12:19 | Tomse | Resolution | open => fixed |
| 2012-07-06 14:13 | Tomse | Fixed in Version | Current SVN => 3.66 LTS |
| 2012-07-07 18:10 | ivan | Status | resolved => closed |
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Issue History |
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