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IDProjectCategoryView StatusDate SubmittedLast Update
0001305SiT!knowledge basepublic2010-04-28 10:262010-04-30 13:52
Reportershravans41 
Assigned To 
PrioritynormalSeverityminorReproducibilityalways
StatusconfirmedResolutionopen 
PlatformWindowsOSWindows ServerOS Version2000+Later
Product Version3.60 LTS 
Target VersionFixed in Version 
Summary0001305: Articles not falling under right category in knowledgebase for client login
DescriptionWe have different categories for the articles in the knowledgebase. When logged in as administrator or Engineer we are able to view the articles falling under proper categories. But when logged in as Client we are seeing all the articles are falling in only one category.

We want to fix this issue as client is not able to track the aricles due to category issue.

Please find the attached document having the screenshot of the question I have.

Any kind of help on this is highly appreciated.
TagsNo tags attached.
Attached Filesdoc file icon KB_Articles.doc [^] (329,216 bytes) 2010-04-28 10:26

- Relationships

-  Notes
User avatar (0003122)
paulh (administrator)
2010-04-29 20:26

Can reproduce this, all show as the first skill defined (even if you don't set the software on the KB article
User avatar (0003123)
paulh (administrator)
2010-04-29 20:38

This caused by the join in portal/kb.php being incorrect we should do the left join on kbSoftware than than software

- Issue History
Date Modified Username Field Change
2010-04-28 10:26 shravans41 New Issue
2010-04-28 10:26 shravans41 File Added: KB_Articles.doc
2010-04-29 20:26 paulh Note Added: 0003122
2010-04-29 20:26 paulh Status new => confirmed
2010-04-29 20:38 paulh Note Added: 0003123
2010-04-30 13:52 kieran Priority immediate => normal
2010-04-30 13:52 kieran Severity major => minor


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