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| ID | Project | Category | View Status | Date Submitted | Last Update | ||||
| 0001343 | SiT! | inbound email | public | 2010-06-14 21:01 | 2013-07-06 17:23 | ||||
| Reporter | nicdev | ||||||||
| Assigned To | paulh | ||||||||
| Priority | normal | Severity | major | Reproducibility | always | ||||
| Status | resolved | Resolution | fixed | ||||||
| Platform | OS | OS Version | |||||||
| Product Version | 3.61 LTS | ||||||||
| Target Version | 3.68 | Fixed in Version | Current SVN | ||||||
| Summary | 0001343: Update incidents when emails arrive regarding "awaitng closure" incidents | ||||||||
| Description | When an email arrives and the incident is awaiting closure we should update the incident and mark it active rather than put the email in the holding queue. I'm pretty sure we did used to do that. It could perhaps be made a config option. Not sure. | ||||||||
| Steps To Reproduce | See the forum: http://sitracker.org/forum/viewtopic.php?f=10&t=1417109 [^] | ||||||||
| Tags | No tags attached. | ||||||||
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Notes |
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 (0003258)paulh (administrator) 2010-06-19 12:27 |
Updated the forum though suspect this could actually be a bug in the mail handler as most places do treat them as not the same (which is correct) |
 (0003811)ivan (administrator) 2011-06-02 10:30 |
I agree with Paul that this is a bug after looking more closely at it. Gonna change the description. |
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(0004656) paulh (administrator) 2013-01-19 19:42 |
still an issue in svn |
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(0004657) paulh (administrator) 2013-01-20 12:38 |
r7560 and e8363f6 resolve this |
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Notes |
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Issue History |
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| Date Modified | Username | Field | Change |
| 2010-06-14 21:01 | nicdev | New Issue | |
| 2010-06-19 12:27 | paulh | Note Added: 0003258 | |
| 2010-06-19 12:27 | paulh | Status | new => feedback |
| 2011-06-02 10:30 | ivan | Note Added: 0003811 | |
| 2011-06-02 10:32 | ivan | Summary | Add a config option to regard "closed" and "awaitng closure" incidents => Update incidents when emails arrive regarding "awaitng closure" incidents |
| 2011-06-02 10:32 | ivan | Description Updated | View Revisions |
| 2011-06-02 10:32 | ivan | Severity | feature => major |
| 2011-06-02 10:32 | ivan | Status | feedback => confirmed |
| 2013-01-19 19:42 | paulh | Assigned To | => paulh |
| 2013-01-19 19:42 | paulh | Status | confirmed => assigned |
| 2013-01-19 19:42 | paulh | Note Added: 0004656 | |
| 2013-01-20 12:38 | paulh | Note Added: 0004657 | |
| 2013-01-20 12:38 | paulh | Status | assigned => resolved |
| 2013-01-20 12:38 | paulh | Resolution | open => fixed |
| 2013-01-20 12:38 | paulh | Fixed in Version | => Current SVN |
| 2013-07-06 17:23 | ivan | Target Version | => 3.68 |
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Issue History |
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