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|ID||Project||Category||View Status||Date Submitted||Last Update|
|0001344||SiT!||incidents||public||2010-06-15 14:00||2010-06-29 16:22|
|Priority||normal||Severity||minor||Reproducibility||have not tried|
|Product Version||3.61 LTS|
|Target Version||4.0||Fixed in Version|
|Summary||0001344: Time elapsed per incident|
|Description||I'm trying SiT for 1 week now to see if it could be used in my enterprise. We are editing a sofware for catering and we have a help desk who need this sort of support. For the moment, he's ok to be integrated but we need one think: we must insert at the closure of the incident the real time needed to resolve the incident. For the moment, SiT make a calcul between the date of opening and the date of closing but this time it's not necesseraly the real time used to resolve the incident.|
Could you help me ? It would be great to have a new field in the closure form to indicate the time.
If you need some other informations, do not hesitate.
Thanks for your help.
|Additional Information||http://sitracker.org/forum/viewtopic.php?f=4&t=1417110 [^]|
|Tags||No tags attached.|
|Attached Files|| SiT-Close.jpg [^] (65,294 bytes) 2010-06-15 14:00
edited on: 2010-06-22 17:45
plugin added to handle this in svn 6515
pluginname : tms_add_timeused
read more here http://sitracker.org/wiki/Tms_add_timeused [^]
I've added a thread in the development section to discuss the plugin
|This could do to be part of core sit, it also could do to update the service and transactions if billing is enabled|
I agree, this is why the reguests are still open, and probably be implemented in 4.2 or 4.3 unless it can be implemented in the earlier 4.x versions.
the plugin is a good workaround solution for the 3.x branch.
|2010-06-15 14:00||joce||New Issue|
|2010-06-15 14:00||joce||File Added: SiT-Close.jpg|
|2010-06-15 14:04||ivan||Relationship added||has duplicate 0001002|
|2010-06-22 17:05||Tomse||Status||new => assigned|
|2010-06-22 17:05||Tomse||Assigned To||=> Tomse|
|2010-06-22 17:29||Tomse||Note Added: 0003265|
|2010-06-22 17:45||Tomse||Note Edited: 0003265||View Revisions|
|2010-06-23 08:46||paulh||Note Added: 0003266|
|2010-06-23 11:33||Tomse||Note Added: 0003267|
|2010-06-29 16:22||ivan||Target Version||=> 4.0|
|2010-11-22 14:42||Tomse||Relationship added||related to 0001420|
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