0001344: Time elapsed per incident

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Project

Category

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Date Submitted

Last Update

0001344

SiT!

incidents

public

2010-06-15 14:00

2010-06-29 16:22

Reporter

joce

Assigned To

Tomse

Priority

normal

Severity

minor

Reproducibility

have not tried

Status

assigned

Resolution

open

Platform

Windows

OS Version

XP+Later

Product Version

3.61 LTS

Target Version

4.0

Fixed in Version

Summary

0001344: Time elapsed per incident

Description

I'm trying SiT for 1 week now to see if it could be used in my enterprise. We are editing a sofware for catering and we have a help desk who need this sort of support. For the moment, he's ok to be integrated but we need one think: we must insert at the closure of the incident the real time needed to resolve the incident. For the moment, SiT make a calcul between the date of opening and the date of closing but this time it's not necesseraly the real time used to resolve the incident.
Could you help me ? It would be great to have a new field in the closure form to indicate the time.

If you need some other informations, do not hesitate.
Thanks for your help.

Additional Information

http://sitracker.org/forum/viewtopic.php?f=4&t=1417110 [^]

Tags

No tags attached.

Attached Files

SiT-Close.jpg [^] (65,294 bytes) 2010-06-15 14:00

Relationships

has duplicate	0001002	assigned	Tomse	Manual insertion of time spent updating an incident
related to	0001420	assigned	Tomse	FRP usage per site report

Notes
(0003265) Tomse (developer) 2010-06-22 17:29 edited on: 2010-06-22 17:45	plugin added to handle this in svn 6515 pluginname : tms_add_timeused read more here http://sitracker.org/wiki/Tms_add_timeused [^] I've added a thread in the development section to discuss the plugin

(0003266) paulh (administrator) 2010-06-23 08:46	This could do to be part of core sit, it also could do to update the service and transactions if billing is enabled

(0003267) Tomse (developer) 2010-06-23 11:33	I agree, this is why the reguests are still open, and probably be implemented in 4.2 or 4.3 unless it can be implemented in the earlier 4.x versions. the plugin is a good workaround solution for the 3.x branch.

Issue History
Date Modified	Username	Field	Change
2010-06-15 14:00	joce	New Issue
2010-06-15 14:00	joce	File Added: SiT-Close.jpg
2010-06-15 14:04	ivan	Relationship added	has duplicate 0001002
2010-06-22 17:05	Tomse	Status	new => assigned
2010-06-22 17:05	Tomse	Assigned To	=> Tomse
2010-06-22 17:29	Tomse	Note Added: 0003265
2010-06-22 17:45	Tomse	Note Edited: 0003265	View Revisions
2010-06-23 08:46	paulh	Note Added: 0003266
2010-06-23 11:33	Tomse	Note Added: 0003267
2010-06-29 16:22	ivan	Target Version	=> 4.0
2010-11-22 14:42	Tomse	Relationship added	related to 0001420