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ID | Project | Category | View Status | Date Submitted | Last Update | ||||
0001346 | SiT! | outbound email | public | 2010-06-17 11:17 | 2011-06-03 22:11 | ||||
Reporter | sancho78rus | ||||||||
Assigned To | Tomse | ||||||||
Priority | normal | Severity | minor | Reproducibility | have not tried | ||||
Status | resolved | Resolution | fixed | ||||||
Platform | Linux | OS | Linux | OS Version | 2.6+later | ||||
Product Version | 3.61 LTS | ||||||||
Target Version | 3.90beta1 | Fixed in Version | Current GIT | ||||||
Summary | 0001346: Bad mail format | ||||||||
Description | Outlook recieves mail in bad format. Cirillic is ok, but all text is in one narrow column. See attache. In The Bat! its ok. | ||||||||
Tags | No tags attached. | ||||||||
Attached Files | ![]() ![]() | ||||||||
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ivan (administrator) 2010-06-17 11:49 edited on: 2010-06-17 11:49 |
Could you try sending a mail from your SiT! installation to test[at]sitracker[dot]org ? I can take a look at the raw mail format. Thanks. |
(0003254) sancho78rus (reporter) 2010-06-17 11:59 |
sent |
ivan (administrator) 2010-06-17 13:12 |
Need to investigate this further, but on first glance it appears as if the text in the raw email is being word-wrapped after the quoted-printable encoding rather than before. |
(0003270) sancho78rus (reporter) 2010-06-25 19:52 |
may be it helps... as you can see on the picture text formats in one column. and sometimes every string ends with "=" |
(0003379) avdheiden (reporter) 2010-08-27 14:25 |
I was asked by Tomse (Sit Developer) to post some info here. I've a situation that is probably related to the bug described here. I've been using SiT 3.61 for some time now. We recently upgraded oud Groupwise 7.03 (Linux) mailserver to Groupwise 8.01. After this, we noticed that some lines were broken of at an incorrect point and in these cases an '=' sign appeared. At the suggestion of Tomse we've tried to let SiT use postfix and then relaying over the Groupwise Internet Agent. The '=' signs disappeared but still, the lines are ended at random points. Hope this helps and hope you can help me. |
ivan (administrator) 2011-01-06 17:53 |
quoted-printable encoding really doesn't seem to work well with some email clients, line breaks seem to be in the wrong places. Base64 encoding seems to work better. I think we should have a config variable for choosing encoding and line feed type. |
paulh (administrator) 2011-01-11 09:07 |
Tom has reported this when the mail is received in gmail |
Tomse (developer) 2011-06-01 14:29 |
We've talked to another user who used groupwise, it seems Base64 is better for groupwise than quoted-printable. so a setting is most definately useful. |
(0003809) sancho78rus (reporter) 2011-06-01 17:03 |
is there some workaround now? our mails looks bad for most our clients. |
Tomse (developer) 2011-06-01 17:47 |
hello sancho78 in line 551 (of v3.63p1) of incident_email.php you can try and change quoted-printable to base64 see if that works for you :-) |
Tomse (developer) 2011-06-02 11:50 |
fixed in git: a59d062 and ddfac8b - added a config page to switch between QP or base64 |
(0003815) sancho78rus (reporter) 2011-06-03 11:49 |
it does not help. the mail format is still like on screenshot. please help... |
Tomse (developer) 2011-06-03 15:40 |
try replacing it in lib/functions.inc.php file too search for quoted-printable, and the line should look the same as what you saw in incident_email file |
Tomse (developer) 2011-06-03 15:41 |
Marking it fixed again, as this is fixed for v3.90 and not 3.6x |
ivan (administrator) 2011-06-03 22:07 |
Added a screenshot from gmail of an email sent to SiT! with russian text. This is from 3.90 (git) with the outgoing mail settings quoted-printable and LF. |
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Date Modified | Username | Field | Change |
2010-06-17 11:17 | sancho78rus | New Issue | |
2010-06-17 11:17 | sancho78rus | File Added: 111111111111Untitled-1.jpg | |
2010-06-17 11:49 | ivan | Note Added: 0003253 | |
2010-06-17 11:49 | ivan | Note Edited: 0003253 | View Revisions |
2010-06-17 11:49 | ivan | Status | new => feedback |
2010-06-17 11:59 | sancho78rus | Note Added: 0003254 | |
2010-06-17 11:59 | sancho78rus | Status | feedback => new |
2010-06-17 13:12 | ivan | Note Added: 0003255 | |
2010-06-17 13:12 | ivan | Status | new => confirmed |
2010-06-25 19:52 | sancho78rus | Note Added: 0003270 | |
2010-08-27 14:25 | avdheiden | Note Added: 0003379 | |
2011-01-06 17:53 | ivan | Note Added: 0003533 | |
2011-01-06 17:55 | ivan | Target Version | => 4.0 |
2011-01-11 09:07 | paulh | Note Added: 0003534 | |
2011-02-14 13:21 | ivan | Target Version | 4.0 => 3.90beta1 |
2011-06-01 14:28 | Tomse | Assigned To | => Tomse |
2011-06-01 14:28 | Tomse | Status | confirmed => assigned |
2011-06-01 14:29 | Tomse | Note Added: 0003808 | |
2011-06-01 17:03 | sancho78rus | Note Added: 0003809 | |
2011-06-01 17:47 | Tomse | Note Added: 0003810 | |
2011-06-02 11:50 | Tomse | Note Added: 0003812 | |
2011-06-02 11:50 | Tomse | Status | assigned => resolved |
2011-06-02 11:50 | Tomse | Fixed in Version | => Current GIT |
2011-06-02 11:50 | Tomse | Resolution | open => fixed |
2011-06-03 11:49 | sancho78rus | Note Added: 0003815 | |
2011-06-03 11:49 | sancho78rus | Status | resolved => feedback |
2011-06-03 11:49 | sancho78rus | Resolution | fixed => reopened |
2011-06-03 15:40 | Tomse | Note Added: 0003816 | |
2011-06-03 15:41 | Tomse | Note Added: 0003817 | |
2011-06-03 15:41 | Tomse | Status | feedback => resolved |
2011-06-03 15:41 | Tomse | Resolution | reopened => fixed |
2011-06-03 22:06 | ivan | File Added: qp-lf.png | |
2011-06-03 22:07 | ivan | Note Added: 0003820 |
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