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| ID | Project | Category | View Status | Date Submitted | Last Update | ||||
| 0001386 | SiT! | billing | public | 2010-08-22 12:33 | 2013-07-06 16:45 | ||||
| Reporter | Tomse | ||||||||
| Assigned To | |||||||||
| Priority | low | Severity | trivial | Reproducibility | always | ||||
| Status | resolved | Resolution | fixed | ||||||
| Platform | OS | OS Version | |||||||
| Product Version | Current SVN | ||||||||
| Target Version | 3.90beta1 | Fixed in Version | Current GIT | ||||||
| Summary | 0001386: Activities within the same time frame adds up in total. | ||||||||
| Description | if you have a 2 hour billing, and you start an activity the customer will be billed for the 2 hours, but if you close the activity after 15 minutes (0:15), start one after 1 hour of the initial start (1:00) and close it again after 15 minutes (1:15). this shows a total of 4 hours. when the incident is closed 1 unit is billed though. | ||||||||
| Tags | No tags attached. | ||||||||
| Attached Files |  sit-billable.png [^] (47,260 bytes) 2010-12-04 17:17
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Notes |
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 (0003446)paulh (administrator) 2010-10-16 12:57 |
Hi Tomse, where is this showing as 4 hours? |
 (0003447)Tomse (developer) 2010-10-16 21:34 |
I believe it's in billable_incidents.php (Run a summary report to screen) My database is pretty blank right now, so I don't have those test data anymore, but I might redo them tomorrow |
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(0003495) Tomse (developer) 2010-12-04 17:21 |
added an example. repro: the SLA used for this example is the default time values when creating a new SLA. add activity, add a note, close activity do that a couple of times you can view the time by opening the incident (incident details) and clicking on activities. |
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(0003590) paulh (administrator) 2011-02-12 18:34 |
can repro |
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(0004822) paulh (administrator) 2013-05-05 14:24 |
Latest got resolves this by showing the minutes rather than billing periods |
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Notes |
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Issue History |
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| Date Modified | Username | Field | Change |
| 2010-08-22 12:33 | Tomse | New Issue | |
| 2010-08-22 12:39 | Tomse | Priority | normal => low |
| 2010-08-22 12:39 | Tomse | Severity | minor => trivial |
| 2010-08-22 12:39 | Tomse | Summary | Activities within the same time frame adds up. => Activities within the same time frame adds up in total. |
| 2010-08-22 12:39 | Tomse | Description Updated | View Revisions |
| 2010-10-16 12:57 | paulh | Note Added: 0003446 | |
| 2010-10-16 12:57 | paulh | Assigned To | => Tomse |
| 2010-10-16 12:57 | paulh | Status | new => feedback |
| 2010-10-16 21:34 | Tomse | Note Added: 0003447 | |
| 2010-10-16 21:34 | Tomse | Status | feedback => assigned |
| 2010-10-16 21:34 | Tomse | Assigned To | Tomse => paulh |
| 2010-10-17 12:20 | paulh | Assigned To | paulh => |
| 2010-10-17 12:20 | paulh | Status | assigned => new |
| 2010-12-04 17:17 | Tomse | File Added: sit-billable.png | |
| 2010-12-04 17:21 | Tomse | Note Added: 0003495 | |
| 2011-02-12 18:34 | paulh | Note Added: 0003590 | |
| 2011-02-12 18:34 | paulh | Status | new => confirmed |
| 2013-05-05 14:24 | paulh | Note Added: 0004822 | |
| 2013-05-05 14:24 | paulh | Status | confirmed => resolved |
| 2013-05-05 14:24 | paulh | Resolution | open => fixed |
| 2013-05-05 14:24 | paulh | Fixed in Version | => Current GIT |
| 2013-07-06 16:45 | ivan | Target Version | => 3.90beta1 |
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Issue History |
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