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IDProjectCategoryView StatusDate SubmittedLast Update
0000139SiT!incidentspublic2008-07-30 19:272010-04-18 12:09
Reporterpaulh 
Assigned Toivan 
PrioritynormalSeverityfeatureReproducibilityN/A
StatusassignedResolutionopen 
PlatformOSOS Version
Product Version 
Target Version4.0Fixed in Version 
Summary0000139: Open new incident based on close incident details
DescriptionCraig has asked:

When we close a call, or maybe just there as an option all the time, we should be able to do a one click to open a new call with the same customer and engineer, and then fill in the specific product and call title and the call will go straight to me, or whoever clicked the button.

Quite often a call will be resolved on the phone, but they will come back with "one quick question" which always results in a new call.
TagsNo tags attached.
Attached Files

- Relationships
related to 0001284confirmed Clone incident 
child of 0000010assignedivan [META] Basic Escalations 

-  Notes
There are no notes attached to this issue.

- Issue History
Date Modified Username Field Change
2008-07-30 19:27 paulh New Issue
2008-07-30 19:50 ivan Relationship added parent of 0000010
2008-07-30 19:50 ivan Severity minor => feature
2008-07-30 19:50 ivan Reproducibility have not tried => N/A
2008-07-30 19:50 ivan Status new => confirmed
2010-02-22 13:57 ivan Relationship deleted parent of 0000010
2010-02-22 13:57 ivan Relationship added child of 0000010
2010-04-10 22:42 ivan Status confirmed => assigned
2010-04-10 22:42 ivan Assigned To => ivan
2010-04-10 22:43 ivan Target Version => 4.0
2010-04-18 12:09 ivan Relationship added related to 0001284

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