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ID | Project | Category | View Status | Date Submitted | Last Update | ||||||||
0000139 | SiT! | incidents | public | 2008-07-30 19:27 | 2010-04-18 12:09 | ||||||||
Reporter | paulh | ||||||||||||
Assigned To | ivan | ||||||||||||
Priority | normal | Severity | feature | Reproducibility | N/A | ||||||||
Status | assigned | Resolution | open | ||||||||||
Platform | OS | OS Version | |||||||||||
Product Version | |||||||||||||
Target Version | 4.0 | Fixed in Version | |||||||||||
Summary | 0000139: Open new incident based on close incident details | ||||||||||||
Description | Craig has asked: When we close a call, or maybe just there as an option all the time, we should be able to do a one click to open a new call with the same customer and engineer, and then fill in the specific product and call title and the call will go straight to me, or whoever clicked the button. Quite often a call will be resolved on the phone, but they will come back with "one quick question" which always results in a new call. | ||||||||||||
Tags | No tags attached. | ||||||||||||
Attached Files | |||||||||||||
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Date Modified | Username | Field | Change |
2008-07-30 19:27 | paulh | New Issue | |
2008-07-30 19:50 | ivan | Relationship added | parent of 0000010 |
2008-07-30 19:50 | ivan | Severity | minor => feature |
2008-07-30 19:50 | ivan | Reproducibility | have not tried => N/A |
2008-07-30 19:50 | ivan | Status | new => confirmed |
2010-02-22 13:57 | ivan | Relationship deleted | parent of 0000010 |
2010-02-22 13:57 | ivan | Relationship added | child of 0000010 |
2010-04-10 22:42 | ivan | Status | confirmed => assigned |
2010-04-10 22:42 | ivan | Assigned To | => ivan |
2010-04-10 22:43 | ivan | Target Version | => 4.0 |
2010-04-18 12:09 | ivan | Relationship added | related to 0001284 |
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