0001411: If LDAP password expires all users are disabled

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Date Submitted

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0001411

SiT!

LDAP

public

2010-10-12 20:11

2011-04-16 15:07

Reporter

nicdev

Assigned To

paulh

Priority

normal

Severity

major

Reproducibility

always

Status

closed

Resolution

fixed

Platform

OS Version

Product Version

3.62 LTS

Target Version

3.63 LTS

Fixed in Version

3.63 LTS

Summary

0001411: If LDAP password expires all users are disabled

Description

This weekend the LDAP credentials we used for LDAP login expired (thank the MS team!).

LdapSync disabled all the users, and because the scheduler failed, Ldapsync was disabled (normal behaviour). When i got the password restored, all incidents were assigned to a user who does not have the skills and is not marked in office, and subsequently no engineer saw any new cases and the incidents lay dormant until some of those customers started calling (angrily ..)

I did not yet look at the code but i imagine we need to do something for this as i assume we are not the only ones that use 'resetting passwords'. Maybe we can add a system trigger that sends an email to warn everyone?

I suppose the chain of events were a bit unique, but now that it's a know we should maybe look into it.

I can post some log info but there is some sensitive info there ... Paul what do you think?

Thanks

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Notes
(0003434) paulh (administrator) 2010-10-15 19:26	can repro

(0003435) paulh (administrator) 2010-10-16 12:05	r6732 and 1b928a9 resolve this

(0003719) ivan (administrator) 2011-04-16 15:07	Fix Released in 3.63

Issue History
Date Modified	Username	Field	Change
2010-10-12 20:11	nicdev	New Issue
2010-10-15 19:26	paulh	Note Added: 0003434
2010-10-15 19:26	paulh	Assigned To	=> paulh
2010-10-15 19:26	paulh	Status	new => confirmed
2010-10-15 19:26	paulh	Target Version	=> 3.63 LTS
2010-10-16 12:05	paulh	Note Added: 0003435
2010-10-16 12:05	paulh	Status	confirmed => resolved
2010-10-16 12:05	paulh	Resolution	open => fixed
2010-10-16 12:05	paulh	Fixed in Version	=> 3.63 LTS
2011-04-16 15:07	ivan	Note Added: 0003719
2011-04-16 15:07	ivan	Status	resolved => closed