SiT! Bugs

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IDProjectCategoryView StatusDate SubmittedLast Update
0001444SiT!reportspublic2011-01-27 16:012011-06-14 22:07
ReporterServerGuy01 
Assigned To 
PrioritynormalSeverityfeatureReproducibilityalways
StatusconfirmedResolutionopen 
PlatformOSUbuntuOS Version
Product Version3.62 LTS 
Target VersionFixed in Version 
Summary0001444: New report that displays opened/closed incidents for engineers
DescriptionWhen you run a report for Incidents by engineer and select the Opened radio button to show only opened tickets the report shows both opened and closed tickets.
Steps To ReproduceWhen you run a report for Incidents by engineer and select the Opened radio button to show only opened tickets the report shows both opened and closed tickets.
Additional InformationConfirmed bug in IRC with i believe NicDev007. This is running a Sit Installation from the VM prebuilt from the website.
TagsNo tags attached.
Attached Files

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-  Notes
User avatar (0003648)
ivan (administrator)
2011-02-23 22:15

The filter on that report doesn't show Opened OR Closed incidents, it shows incidents opened within the dates given or incidents closed within the dates given. So it's quite possible that either choice would show both incidents that are open and incidents that are closed.
(0003661)
ServerGuy01 (reporter)
2011-03-01 16:35

Oh i see what your saying.

So is there a report that will just show me what incidents are opened or closed for an engineer?

The end goal here is that I open a report and run it for a specific engineer so that I can see what incidents they have open or closed, if i dont put in any dates I want to see all incidents since the beginning.

This is desireable because I dont want to have to pull up a list of all incidents and sort out just the engineers i want to see.
User avatar (0003662)
ivan (administrator)
2011-03-01 19:55

So... are you saying you want to see the current status of engineers queues? If so then yes you can already do this. Go to SiT! -> Users and click on the name of the user who's queue you want to view.
(0003663)
ServerGuy01 (reporter)
2011-03-01 20:27
edited on: 2011-03-01 20:29

Not exactly. I want to be able to run a report that shows all of the open incidents for some engineers.

Say we have 40 engineers but i only want to run a report that shows 5 of those engineers open tickets. How would I accomplish this?

Edit: Just in case that sentence didnt make sense. Say i have Bob, Dick, Harry, Brian, and Joe as engineers..I want a report that will show all of the open tickets for Joe, and Harry.

That kind of a report.


- Issue History
Date Modified Username Field Change
2011-01-27 16:01 ServerGuy01 New Issue
2011-01-31 15:28 ivan Status new => acknowledged
2011-02-23 22:15 ivan Note Added: 0003648
2011-02-23 22:16 ivan Status acknowledged => feedback
2011-03-01 16:35 ServerGuy01 Note Added: 0003661
2011-03-01 16:35 ServerGuy01 Status feedback => new
2011-03-01 19:55 ivan Note Added: 0003662
2011-03-01 20:27 ServerGuy01 Note Added: 0003663
2011-03-01 20:29 ServerGuy01 Note Edited: 0003663 View Revisions
2011-06-14 22:06 Tomse Status new => confirmed
2011-06-14 22:07 Tomse Severity minor => feature
2011-06-14 22:07 Tomse Summary Incidents By Engineer shows both opened and closed even if you select the Opened radio button. => New report that displays opened/closed incidents for engineers


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