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IDProjectCategoryView StatusDate SubmittedLast Update
0001459SiT!otherpublic2011-02-14 15:482011-06-07 19:48
Reporterivan 
Assigned To 
PrioritynormalSeverityminorReproducibilityhave not tried
StatusnewResolutionopen 
PlatformOSOS Version
Product Version 
Target VersionFixed in Version 
Summary0001459: Remove 'chase customer' feature
DescriptionThe 'chase' was never used and we're not sure of it's status. Propose removing it.
TagsNo tags attached.
Attached Files

- Relationships

-  Notes
User avatar (0003608)
paulh (administrator)
2011-02-16 21:11

Did we not agree at fosdem this was a useful feature and we should test and rename?
User avatar (0003609)
ivan (administrator)
2011-02-16 23:48

Hmm maybe we did. My memory of that evening discussion is hazy due to to the lovely but rather strong Belgian beer we drunk. I'm fine for us to keep it if somebody can find it useful and it works. Right now nobody knows what it is or how to use it. Fixing that could be easy though.
User avatar (0003647)
ivan (administrator)
2011-02-23 22:09

So.. paulh can you explain how we test this? I'm not sure how it works.
User avatar (0003844)
ivan (administrator)
2011-06-04 22:06

Starting to look at reworking the holding queue, I could really do with knowing what this feature does and how it works or there's a risk I'll break it.
User avatar (0003890)
paulh (administrator)
2011-06-07 19:48

Auto chase runs via cron if an incident hasn't been updated (other than a system update) in the last X minutes as defined by $CONFIG['chase_email_minutes'] an email is sent to the incident contact.

If we've still not had any contact in $CONFIG['chase_phone_minutes'] then we mark the incident with an update of type 'auto_chase_phone' and this incident appears in the holding queue for someone to phone the customer

If we 've still not had an update in $CONFIG['chase_manager_minutes'] then we mark the incident with an update of type 'auto_chase_manager' and this incident appears in the holding queue for someone to phone the customers manager

- Issue History
Date Modified Username Field Change
2011-02-14 15:48 ivan New Issue
2011-02-16 21:11 paulh Note Added: 0003608
2011-02-16 21:11 paulh Status new => feedback
2011-02-16 23:48 ivan Note Added: 0003609
2011-02-16 23:48 ivan Status feedback => new
2011-02-23 22:09 ivan Note Added: 0003647
2011-06-04 22:06 ivan Note Added: 0003844
2011-06-07 19:48 paulh Note Added: 0003890


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