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| ID | Project | Category | View Status | Date Submitted | Last Update | ||||
| 0001480 | SiT! | SLAs | public | 2011-03-07 15:37 | 2011-07-17 13:09 | ||||
| Reporter | luca | ||||||||
| Assigned To | paulh | ||||||||
| Priority | normal | Severity | minor | Reproducibility | always | ||||
| Status | closed | Resolution | fixed | ||||||
| Platform | Linux | OS | Linux | OS Version | 2.6+later | ||||
| Product Version | 3.62 LTS | ||||||||
| Target Version | 3.63 LTS | Fixed in Version | 3.63 LTS | ||||||
| Summary | 0001480: service level timings are wrongly calculated if the working hours aren't 8. | ||||||||
| Description | http://sitracker.org/forum/viewtopic.php?f=4&t=1417357 [^] having a 9 hours working day (9-18) if i put 3 days in the resolution field i get only 2 days 6 hours shown (1 per day missing). Switching back to an 8 workinghours day it shows up correctly. | ||||||||
| Additional Information | Would be nice having the option to put a break time in too, at least it's duration. I have a 9 hours workday but in fact SLAs should be calculated on 8 hours due to the midday break. | ||||||||
| Tags | No tags attached. | ||||||||
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Notes |
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 (0003669)ivan (administrator) 2011-03-08 10:34 |
Thanks for the bug report. |
 (0003678)paulh (administrator) 2011-03-11 19:56 |
Confirm this is an issue, it only effects resolution/reprioritisation line 55 of service_levels.php has a hard coded 480 for number of mins in a working day |
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(0003679) paulh (administrator) 2011-03-11 20:00 |
r7016 and 7c67577 resolve |
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(0003725) ivan (administrator) 2011-04-16 15:07 |
Fix Released in 3.63 |
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Notes |
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Issue History |
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| Date Modified | Username | Field | Change |
| 2011-03-07 15:37 | luca | New Issue | |
| 2011-03-08 10:34 | ivan | Note Added: 0003669 | |
| 2011-03-08 10:34 | ivan | Status | new => acknowledged |
| 2011-03-11 19:56 | paulh | Note Added: 0003678 | |
| 2011-03-11 19:56 | paulh | Assigned To | => paulh |
| 2011-03-11 19:56 | paulh | Status | acknowledged => confirmed |
| 2011-03-11 19:56 | paulh | Target Version | => 3.63 LTS |
| 2011-03-11 20:00 | paulh | Note Added: 0003679 | |
| 2011-03-11 20:00 | paulh | Status | confirmed => resolved |
| 2011-03-11 20:00 | paulh | Resolution | open => fixed |
| 2011-03-11 20:00 | paulh | Fixed in Version | => Current SVN |
| 2011-04-16 15:07 | ivan | Note Added: 0003725 | |
| 2011-04-16 15:07 | ivan | Status | resolved => closed |
| 2011-07-17 13:09 | ivan | Fixed in Version | Current SVN => 3.63 LTS |
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Issue History |
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