| Anonymous | Login | Signup for a new account | 2020-08-04 20:37 BST |  |
| Main | My View | View Issues | Change Log | Roadmap |
| View Issue Details [ Jump to Notes ] | [ Issue History ] [ Print ] | ||||||||
| ID | Project | Category | View Status | Date Submitted | Last Update | ||||
| 0001480 | SiT! | SLAs | public | 2011-03-07 15:37 | 2011-07-17 13:09 | ||||
| Reporter | luca | ||||||||
| Assigned To | paulh | ||||||||
| Priority | normal | Severity | minor | Reproducibility | always | ||||
| Status | closed | Resolution | fixed | ||||||
| Platform | Linux | OS | Linux | OS Version | 2.6+later | ||||
| Product Version | 3.62 LTS | ||||||||
| Target Version | 3.63 LTS | Fixed in Version | 3.63 LTS | ||||||
| Summary | 0001480: service level timings are wrongly calculated if the working hours aren't 8. | ||||||||
| Description | http://sitracker.org/forum/viewtopic.php?f=4&t=1417357 [^] having a 9 hours working day (9-18) if i put 3 days in the resolution field i get only 2 days 6 hours shown (1 per day missing). Switching back to an 8 workinghours day it shows up correctly. | ||||||||
| Additional Information | Would be nice having the option to put a break time in too, at least it's duration. I have a 9 hours workday but in fact SLAs should be calculated on 8 hours due to the midday break. | ||||||||
| Tags | No tags attached. | ||||||||
| Attached Files | |||||||||
 Relationships |
|
 Relationships |
|
Notes |
|
 (0003669)ivan (administrator) 2011-03-08 10:34 |
Thanks for the bug report. |
 (0003678)paulh (administrator) 2011-03-11 19:56 |
Confirm this is an issue, it only effects resolution/reprioritisation line 55 of service_levels.php has a hard coded 480 for number of mins in a working day |
|
(0003679) paulh (administrator) 2011-03-11 20:00 |
r7016 and 7c67577 resolve |
|
(0003725) ivan (administrator) 2011-04-16 15:07 |
Fix Released in 3.63 |
|
Notes |
|
Issue History |
|||
| Date Modified | Username | Field | Change |
| 2011-03-07 15:37 | luca | New Issue | |
| 2011-03-08 10:34 | ivan | Note Added: 0003669 | |
| 2011-03-08 10:34 | ivan | Status | new => acknowledged |
| 2011-03-11 19:56 | paulh | Note Added: 0003678 | |
| 2011-03-11 19:56 | paulh | Assigned To | => paulh |
| 2011-03-11 19:56 | paulh | Status | acknowledged => confirmed |
| 2011-03-11 19:56 | paulh | Target Version | => 3.63 LTS |
| 2011-03-11 20:00 | paulh | Note Added: 0003679 | |
| 2011-03-11 20:00 | paulh | Status | confirmed => resolved |
| 2011-03-11 20:00 | paulh | Resolution | open => fixed |
| 2011-03-11 20:00 | paulh | Fixed in Version | => Current SVN |
| 2011-04-16 15:07 | ivan | Note Added: 0003725 | |
| 2011-04-16 15:07 | ivan | Status | resolved => closed |
| 2011-07-17 13:09 | ivan | Fixed in Version | Current SVN => 3.63 LTS |
|
Issue History |
| Copyright © 2000 - 2020 MantisBT Team |
|