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ID | Project | Category | View Status | Date Submitted | Last Update | ||||
0001493 | SiT! | incidents | public | 2011-04-19 12:03 | 2011-06-17 15:02 | ||||
Reporter | modir | ||||||||
Assigned To | ivan | ||||||||
Priority | normal | Severity | minor | Reproducibility | always | ||||
Status | resolved | Resolution | fixed | ||||||
Platform | Linux | OS | Linux | OS Version | 2.6+later | ||||
Product Version | 3.62 LTS | ||||||||
Target Version | 3.90beta1 | Fixed in Version | Current GIT | ||||||
Summary | 0001493: SLA status not consistent between queues on incident lists | ||||||||
Description | The background color of the incidents change depending on what queue I have open. When I am on the "all open" queue then all incidents have a blue background even though the SLA is due. Then on the queue "waiting" all tickets have a green background. But at the bottom in this "color list" there is no information about the definition of the green background. My recommendation from an usability point of view: All queues should be consistent. And all "normal" incidents should not be marked in any special way. (They should have the normal white background.) Only special/important incidents should get a visual indication. | ||||||||
Tags | No tags attached. | ||||||||
Attached Files | |||||||||
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Tomse (developer) 2011-06-14 22:41 |
I can confirm this, different colours are confusing when not presented in the legend |
ivan (administrator) 2011-06-14 22:56 edited on: 2011-06-14 22:57 |
This should be fixed in git as of a few days ago |
Tomse (developer) 2011-06-14 23:04 |
I just saw, but I think I mistook my installation and used the 3.6x branch... |
ivan (administrator) 2011-06-15 11:07 |
I'll make the legend show the other colours too. |
ivan (administrator) 2011-06-17 15:02 |
Git e49c968: Show waiting incidents in the 'idle' colours (green) in the All Open queue and add it to the legend. |
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Date Modified | Username | Field | Change |
2011-04-19 12:03 | modir | New Issue | |
2011-06-14 22:41 | Tomse | Note Added: 0003988 | |
2011-06-14 22:41 | Tomse | Status | new => confirmed |
2011-06-14 22:56 | ivan | Note Added: 0003990 | |
2011-06-14 22:57 | ivan | Note Edited: 0003990 | View Revisions |
2011-06-14 23:04 | Tomse | Note Added: 0003991 | |
2011-06-15 11:06 | ivan | Assigned To | => ivan |
2011-06-15 11:06 | ivan | Status | confirmed => assigned |
2011-06-15 11:07 | ivan | Note Added: 0004000 | |
2011-06-17 15:01 | ivan | Fixed in Version | => Current GIT |
2011-06-17 15:01 | ivan | Target Version | => 3.90beta1 |
2011-06-17 15:02 | ivan | Note Added: 0004032 | |
2011-06-17 15:02 | ivan | Status | assigned => resolved |
2011-06-17 15:02 | ivan | Resolution | open => fixed |
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