0001493: SLA status not consistent between queues on incident lists

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Date Submitted

Last Update

0001493

SiT!

incidents

public

2011-04-19 12:03

2011-06-17 15:02

Reporter

modir

Assigned To

ivan

Priority

normal

Severity

minor

Reproducibility

always

Status

resolved

Resolution

fixed

Platform

Linux

OS Version

2.6+later

Product Version

3.62 LTS

Target Version

3.90beta1

Fixed in Version

Current GIT

Summary

0001493: SLA status not consistent between queues on incident lists

Description

The background color of the incidents change depending on what queue I have open. When I am on the "all open" queue then all incidents have a blue background even though the SLA is due.

Then on the queue "waiting" all tickets have a green background. But at the bottom in this "color list" there is no information about the definition of the green background.

My recommendation from an usability point of view: All queues should be consistent. And all "normal" incidents should not be marked in any special way. (They should have the normal white background.) Only special/important incidents should get a visual indication.

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Notes
(0003988) Tomse (developer) 2011-06-14 22:41	I can confirm this, different colours are confusing when not presented in the legend

(0003990) ivan (administrator) 2011-06-14 22:56 edited on: 2011-06-14 22:57	This should be fixed in git as of a few days ago

(0003991) Tomse (developer) 2011-06-14 23:04	I just saw, but I think I mistook my installation and used the 3.6x branch...

(0004000) ivan (administrator) 2011-06-15 11:07	I'll make the legend show the other colours too.

(0004032) ivan (administrator) 2011-06-17 15:02	Git e49c968: Show waiting incidents in the 'idle' colours (green) in the All Open queue and add it to the legend.

Issue History
Date Modified	Username	Field	Change
2011-04-19 12:03	modir	New Issue
2011-06-14 22:41	Tomse	Note Added: 0003988
2011-06-14 22:41	Tomse	Status	new => confirmed
2011-06-14 22:56	ivan	Note Added: 0003990
2011-06-14 22:57	ivan	Note Edited: 0003990	View Revisions
2011-06-14 23:04	Tomse	Note Added: 0003991
2011-06-15 11:06	ivan	Assigned To	=> ivan
2011-06-15 11:06	ivan	Status	confirmed => assigned
2011-06-15 11:07	ivan	Note Added: 0004000
2011-06-17 15:01	ivan	Fixed in Version	=> Current GIT
2011-06-17 15:01	ivan	Target Version	=> 3.90beta1
2011-06-17 15:02	ivan	Note Added: 0004032
2011-06-17 15:02	ivan	Status	assigned => resolved
2011-06-17 15:02	ivan	Resolution	open => fixed