SiT! Bugs

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IDProjectCategoryView StatusDate SubmittedLast Update
0001501SiT!incidentspublic2011-05-02 09:262011-05-02 17:46
Reporternicdev 
Assigned To 
PrioritynormalSeverityminorReproducibilityalways
StatusclosedResolutionduplicate 
PlatformWindowsOSWindows ServerOS Version2000+Later
Product Version3.62 LTS 
Target VersionFixed in Version 
Summary0001501: Reopening an incident keeps the User assignment even when they are out of office
DescriptionWhen reopening an incident, and the original owner (The User that was assigned the incident when it was closed) is 'out of office', the incident stays assigned to this user, even when they are not around to see it.

No temp assignment is done either, which can leave the incident in the "absent" User's queue until he comes back.

Either we should d a full re-assign or just give it to the User's backup.
Additional InformationThe function "reopen_incident()" looks at who the incident owner is But does not see if he is in the office or not.

If everyone agrees, i have a fix, but need you to confirm and assign it to me.

hanks
TagsNo tags attached.
Attached Files

- Relationships
duplicate of 0001379assignednicdev When reopening an incident, and the old owner is "out of office", the incident still get assigned to the old owner 
parent of 0001502closedpaulh function "reassign_incident()" in incident.inc.php contains errors 

-  Notes
User avatar (0003768)
paulh (administrator)
2011-05-02 17:46

This is a duplicate of 0001379, please track the progress though that bug

- Issue History
Date Modified Username Field Change
2011-05-02 09:26 nicdev New Issue
2011-05-02 12:34 nicdev Relationship added parent of 0001502
2011-05-02 17:45 paulh Relationship added duplicate of 0001379
2011-05-02 17:46 paulh Note Added: 0003768
2011-05-02 17:46 paulh Status new => closed
2011-05-02 17:46 paulh Resolution open => duplicate


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