0001619: We don't check if there already is a feedback form for the contact if we reclose an incident - SiT! Bugs

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ID

Project

Category

View Status

Date Submitted

Last Update

0001619

SiT!

feedback

public

2011-06-18 07:57

2011-06-18 10:29

Reporter

Tomse

Assigned To

Priority

normal

Severity

minor

Reproducibility

always

Status

confirmed

Resolution

open

Platform

OS

OS Version

Product Version

Current GIT

Target Version

Fixed in Version

Summary

0001619: We don't check if there already is a feedback form for the contact if we reclose an incident

Description

We don't check if there already is a feedback form for the contact if we reclose an incident

the feedback form is sent every time it's closed/re-closed

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Notes
(0004040) ivan (administrator) 2011-06-18 10:29	I don't think this is a bug necessarily because often it is desirable to send another feedback form, because after a call has reopened it can stay open for quite some time and feedback for that part of the incident can be just as useful as the original part. I'm confirming this because it could be an optional thing (config var), I can see that some people wouldn't want this behaviour and would consider it to be a bug.

Issue History
Date Modified	Username	Field	Change
2011-06-18 07:58	Tomse	New Issue
2011-06-18 09:08	Tomse	Description Updated	View Revisions
2011-06-18 10:29	ivan	Note Added: 0004040
2011-06-18 10:29	ivan	Status	new => confirmed

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