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ID | Project | Category | View Status | Date Submitted | Last Update | ||||||||
0001619 | SiT! | feedback | public | 2011-06-18 07:57 | 2011-06-18 10:29 | ||||||||
Reporter | Tomse | ||||||||||||
Assigned To | |||||||||||||
Priority | normal | Severity | minor | Reproducibility | always | ||||||||
Status | confirmed | Resolution | open | ||||||||||
Platform | OS | OS Version | |||||||||||
Product Version | Current GIT | ||||||||||||
Target Version | Fixed in Version | ||||||||||||
Summary | 0001619: We don't check if there already is a feedback form for the contact if we reclose an incident | ||||||||||||
Description | We don't check if there already is a feedback form for the contact if we reclose an incident the feedback form is sent every time it's closed/re-closed | ||||||||||||
Tags | No tags attached. | ||||||||||||
Attached Files | |||||||||||||
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ivan (administrator) 2011-06-18 10:29 |
I don't think this is a bug necessarily because often it is desirable to send another feedback form, because after a call has reopened it can stay open for quite some time and feedback for that part of the incident can be just as useful as the original part. I'm confirming this because it could be an optional thing (config var), I can see that some people wouldn't want this behaviour and would consider it to be a bug. |
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Date Modified | Username | Field | Change |
2011-06-18 07:58 | Tomse | New Issue | |
2011-06-18 09:08 | Tomse | Description Updated | View Revisions |
2011-06-18 10:29 | ivan | Note Added: 0004040 | |
2011-06-18 10:29 | ivan | Status | new => confirmed |
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