0001766: Add plugin_do() hook into "suggest_reassign_userid()" for alternative assignment plugin - SiT! Bugs

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ID

Project

Category

View Status

Date Submitted

Last Update

0001766

SiT!

plugin hooks

public

2012-01-25 12:26

2012-11-17 18:21

Reporter

nicdev

Assigned To

Priority

normal

Severity

minor

Reproducibility

N/A

Status

closed

Resolution

fixed

Platform

OS

OS Version

Product Version

3.63 LTS

Target Version

Fixed in Version

3.66 LTS

Summary

0001766: Add plugin_do() hook into "suggest_reassign_userid()" for alternative assignment plugin

Description

As discussed before please can we add a plugin hook into the function suggest_reassign_userid() in incident.inc.php to enable us to create an alternative incident assignment plugin as discussed on IRC and in mantis.

I suggest to add it just before the return statement, but we have to keep in mind that the variable $userid is not a global in that function, and we may have to set it globally so that the plugin may access it.

I suggest 'incident_suggest_user_assign' as a context name

Thanks

Tags

No tags attached.

Image 106.png [^] (5,716 bytes) 2012-01-26 14:34

Relationships

child of

confirmed

Configurable weights for auto-assign lottery

Notes
(0004437) nicdev (developer) 2012-01-26 14:37	After some consideration I decided to change the function as is shown in the screenshot. The reason being that $userid is not a global (we are calling a plugin from within a function), thus we can't replace that variable with the plugin's result. So I tried first to verify the result from the plugin, and if it exists, then we use it as a replacement. What do you guys think?

(0004438) paulh (administrator) 2012-01-27 08:44	I've added the context incident_created_suggest_user into the current SVN branch as part of my work on queues, does this do what your after? As a note about the screenshot, it should be plugin_do and not $plugin_do as its a function not a variable

(0004589) paulh (administrator) 2012-11-17 18:21	plugin hook was added in 3.66 so closing this one

Issue History
Date Modified	Username	Field	Change
2012-01-25 12:26	nicdev	New Issue
2012-01-25 12:29	ivan	Relationship added	child of 0001212
2012-01-25 12:29	ivan	Status	new => confirmed
2012-01-26 14:34	nicdev	File Added: Image 106.png
2012-01-26 14:37	nicdev	Note Added: 0004437
2012-01-27 08:44	paulh	Note Added: 0004438
2012-11-17 18:21	paulh	Note Added: 0004589
2012-11-17 18:21	paulh	Status	confirmed => closed
2012-11-17 18:21	paulh	Resolution	open => fixed
2012-11-17 18:21	paulh	Fixed in Version	=> 3.66 LTS

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