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ID | Project | Category | View Status | Date Submitted | Last Update | ||||
0001823 | SiT! | outbound email | public | 2012-12-06 21:30 | 2013-07-06 17:22 | ||||
Reporter | ringram74 | ||||||||
Assigned To | paulh | ||||||||
Priority | normal | Severity | minor | Reproducibility | always | ||||
Status | resolved | Resolution | fixed | ||||||
Platform | Linux | OS | Linux | OS Version | 2.6+later | ||||
Product Version | 3.67 LTS | ||||||||
Target Version | 3.68 | Fixed in Version | Current SVN | ||||||
Summary | 0001823: First response email has slash in subject if incident was generated by incoming email with quote (') in subject | ||||||||
Description | When an incident is generated from an incoming email and that email has a quote in the subject line, the first response email will contain the escape slash in the subject line. For instance, if you send an email to the support inbox for SiT with a subject of "Help needed with Russ's computer!", when the incident gets assigned to an engineer and an email is triggered, that outgoing email with have a subject of "[1] Help needed with Russ\'s computer!". The slash isn't there in the ticket title in the web interface, however. | ||||||||
Steps To Reproduce | Have SiT configured to check an email inbox. Send email to the support inbox with a quote in the subject line Assign the incident that was generated from your email to user | ||||||||
Additional Information | I'm running SiT v3.67p1 on CentOS 6.3 with PHP 5.3.3 with a MySQL 5.1.66 backend. | ||||||||
Tags | No tags attached. | ||||||||
Attached Files | |||||||||
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(0004608) FlyingScotsman (reporter) 2012-12-06 23:40 |
Shouldn't the category be inbound email? |
(0004609) ringram74 (reporter) 2012-12-06 23:42 |
No. The inbound email is handled correctly by adding the slash so it goes into the database properly. The outbound email should be removing the slash and is not. |
paulh (administrator) 2013-01-20 12:54 |
Can reproduce this, as ringram74 says this only affects the welcomeing email sent by the triggers, the web interface and subsequent emails are OK |
ivan (administrator) 2013-02-03 11:52 |
I think commit f8d33900 in Git fixes this. Need to check. |
paulh (administrator) 2013-02-03 15:12 |
I'll check with my test system when I can back to a machine which can route email |
ivan (administrator) 2013-02-03 15:25 |
Also committed in the 3.x branch svn 7564 |
paulh (administrator) 2013-02-04 19:36 |
can confirm Ivans previous fixes resolves this issue |
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Date Modified | Username | Field | Change |
2012-12-06 21:30 | ringram74 | New Issue | |
2012-12-06 23:40 | FlyingScotsman | Note Added: 0004608 | |
2012-12-06 23:42 | ringram74 | Note Added: 0004609 | |
2013-01-20 12:54 | paulh | Note Added: 0004658 | |
2013-01-20 12:54 | paulh | Status | new => confirmed |
2013-02-03 11:52 | ivan | Note Added: 0004660 | |
2013-02-03 15:12 | paulh | Assigned To | => paulh |
2013-02-03 15:12 | paulh | Status | confirmed => assigned |
2013-02-03 15:12 | paulh | Note Added: 0004662 | |
2013-02-03 15:25 | ivan | Note Added: 0004670 | |
2013-02-04 19:36 | paulh | Note Added: 0004690 | |
2013-02-04 19:36 | paulh | Status | assigned => resolved |
2013-02-04 19:37 | paulh | Resolution | open => fixed |
2013-02-04 19:37 | paulh | Fixed in Version | => Current SVN |
2013-07-06 17:22 | ivan | Target Version | => 3.68 |
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