0001830: Incident Details send email to use and carbon copy incident

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Project

Category

View Status

Date Submitted

Last Update

0001830

SiT!

outbound email

public

2013-01-11 19:03

2013-07-06 17:21

Reporter

paulvh

Assigned To

paulh

Priority

low

Severity

feature

Reproducibility

always

Status

resolved

Resolution

fixed

Platform

OS Version

Product Version

3.67 LTS

Target Version

3.90beta1

Fixed in Version

Current GIT

Summary

0001830: Incident Details send email to use and carbon copy incident

Description

The link on an incident for the user's email opens up your email client and creates an email message addresses to that user. This adds in the information regarding the incident ID and incident title and carbon copies the inbound email address so this communication is logged in the incident.

Additional Information

--- ../sit-3.67/incident_details.php 2012-08-18 10:40:26.000000000 -0400
+++ /var/www/incident_details.php 2013-01-11 13:58:04.866787602 -0500
@@ -124,7 +124,7 @@ else
     $site .= list_tag_icons($incident->siteid, TAG_SITE); // site tag icons
     $site .= "
\n";
     echo sprintf($strContactofSite, $contact, $site)." ";
- echo "<a href=\"mailto:{$incident->email}\">{$incident->email}</a>
\n";
+ echo "<a href=\"mailto:{$incident->email}?subject=[{$incidentid}] {$incident->title}&cc=".$CONFIG['email_address']."\">{$incident->email}</a>
\n";
     echo "</div>\n";

     if ($incident->ccemail != '')

Tags

patch

Attached Files

Relationships

related to

0000003

confirmed

Allow incidents to be replied by engineers from their inbox

Notes
(0004663) paulh (administrator) 2013-02-03 15:18	Thanks alot of this this, I agree this would be useful and will look to merge this code into a imminent release (this will probably be the new 3.9x/4.x versio0

(0004691) paulh (administrator) 2013-02-04 20:24	Cheers Paul this is now merged into git as of 94170f2 (with a minor change as we support different incident formats in sit4, I've also added your name to the contributes

Issue History
Date Modified	Username	Field	Change
2013-01-11 19:03	paulvh	New Issue
2013-02-03 15:18	paulh	Note Added: 0004663
2013-02-03 15:18	paulh	Assigned To	=> paulh
2013-02-03 15:18	paulh	Status	new => confirmed
2013-02-03 15:22	ivan	Tag Attached: patch
2013-02-03 18:08	paulh	Relationship added	related to 0000003
2013-02-04 19:36	paulh	Status	confirmed => assigned
2013-02-04 20:24	paulh	Note Added: 0004691
2013-02-04 20:24	paulh	Status	assigned => resolved
2013-02-04 20:24	paulh	Resolution	open => fixed
2013-02-04 20:24	paulh	Fixed in Version	=> Current GIT
2013-07-06 17:21	ivan	Target Version	=> 3.90beta1