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IDProjectCategoryView StatusDate SubmittedLast Update
0001887SiT!incidentspublic2013-07-13 13:132013-07-14 21:55
Assigned To 
PlatformOSOS Version
Product Version 
Target VersionFixed in Version 
Summary0001887: [META] Store more metadata about updates on incidents
DescriptionCurrently we store alot of metadata about an incident as part of the body text, examples of this include:

* Status Changes (awaiting customer -> Active)
* Priority
* External / Escalation ID
* Email addresses on emails (to, cc, from, bcc etc)

Storing these it the bodytext makes it very difficult to add value to this information such change the way its displayed, hide certain info (e.g. bcc), chart the life of an incident, search for particular statues without full etxt searches

We should look at storing this metadata in a more structured and meaning full way.
TagsNo tags attached.
Attached Files

- Relationships
parent of 0000035confirmed Status changes in body text 
parent of 0001805assignedivan BCC email address stored in log 
parent of 0000811confirmed report_incidents_by_skill.phpand report_incidents_by_engineer.php uses bodytext of "External ID" to determine escalation 
Not all the children of this issue are yet resolved or closed.

-  Notes
User avatar (0004856)
ivan (administrator)
2013-07-14 21:55

definately. We've discussed this several times in the past, but somehow the daunting task of making the change has prevented us getting further than just talking about it.

- Issue History
Date Modified Username Field Change
2013-07-13 13:13 paulh New Issue
2013-07-13 13:13 paulh Relationship added parent of 0000035
2013-07-13 13:14 paulh Relationship added parent of 0001805
2013-07-13 13:59 paulh Relationship added parent of 0000811
2013-07-14 21:55 ivan Note Added: 0004856
2013-07-14 21:55 ivan Status new => confirmed

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