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ID | Project | Category | View Status | Date Submitted | Last Update | ||||||||
0001887 | SiT! | incidents | public | 2013-07-13 13:13 | 2013-07-14 21:55 | ||||||||
Reporter | paulh | ||||||||||||
Assigned To | |||||||||||||
Priority | normal | Severity | feature | Reproducibility | N/A | ||||||||
Status | confirmed | Resolution | open | ||||||||||
Platform | OS | OS Version | |||||||||||
Product Version | |||||||||||||
Target Version | Fixed in Version | ||||||||||||
Summary | 0001887: [META] Store more metadata about updates on incidents | ||||||||||||
Description | Currently we store alot of metadata about an incident as part of the body text, examples of this include: * Status Changes (awaiting customer -> Active) * Priority * External / Escalation ID * Email addresses on emails (to, cc, from, bcc etc) Storing these it the bodytext makes it very difficult to add value to this information such change the way its displayed, hide certain info (e.g. bcc), chart the life of an incident, search for particular statues without full etxt searches We should look at storing this metadata in a more structured and meaning full way. | ||||||||||||
Tags | No tags attached. | ||||||||||||
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ivan (administrator) 2013-07-14 21:55 |
definately. We've discussed this several times in the past, but somehow the daunting task of making the change has prevented us getting further than just talking about it. |
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Date Modified | Username | Field | Change |
2013-07-13 13:13 | paulh | New Issue | |
2013-07-13 13:13 | paulh | Relationship added | parent of 0000035 |
2013-07-13 13:14 | paulh | Relationship added | parent of 0001805 |
2013-07-13 13:59 | paulh | Relationship added | parent of 0000811 |
2013-07-14 21:55 | ivan | Note Added: 0004856 | |
2013-07-14 21:55 | ivan | Status | new => confirmed |
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