0001887: [META] Store more metadata about updates on incidents

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Date Submitted

Last Update

0001887

SiT!

incidents

public

2013-07-13 13:13

2013-07-14 21:55

Reporter

paulh

Assigned To

Priority

normal

Severity

feature

Reproducibility

N/A

Status

confirmed

Resolution

open

Platform

OS Version

Product Version

Target Version

Fixed in Version

Summary

0001887: [META] Store more metadata about updates on incidents

Description

Currently we store alot of metadata about an incident as part of the body text, examples of this include:

* Status Changes (awaiting customer -> Active)
* Priority
* External / Escalation ID
* Email addresses on emails (to, cc, from, bcc etc)

Storing these it the bodytext makes it very difficult to add value to this information such change the way its displayed, hide certain info (e.g. bcc), chart the life of an incident, search for particular statues without full etxt searches

We should look at storing this metadata in a more structured and meaning full way.

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Attached Files

Relationships

parent of	0000035	confirmed		Status changes in body text
parent of	0001805	assigned	ivan	BCC email address stored in log
parent of	0000811	confirmed		report_incidents_by_skill.phpand report_incidents_by_engineer.php uses bodytext of "External ID" to determine escalation
Not all the children of this issue are yet resolved or closed.

Notes
(0004856) ivan (administrator) 2013-07-14 21:55	definately. We've discussed this several times in the past, but somehow the daunting task of making the change has prevented us getting further than just talking about it.

Issue History
Date Modified	Username	Field	Change
2013-07-13 13:13	paulh	New Issue
2013-07-13 13:13	paulh	Relationship added	parent of 0000035
2013-07-13 13:14	paulh	Relationship added	parent of 0001805
2013-07-13 13:59	paulh	Relationship added	parent of 0000811
2013-07-14 21:55	ivan	Note Added: 0004856
2013-07-14 21:55	ivan	Status	new => confirmed