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|ID||Project||Category||View Status||Date Submitted||Last Update|
|0001901||SiT!||incidents||public||2013-10-24 15:55||2013-11-03 13:51|
|Target Version||Fixed in Version|
|Summary||0001901: Date and time of the incident.|
When reporting an incident it is not posible to change the date and time of the incident.
It happens that the customer calls us when we are not in the office.
So we attend by cell phone and the next day we report this in SiT!
We would like to have the possibility to enter the day and the time of the incident.
|Tags||No tags attached.|
|Interesting idea, I can see the use of this, unfortunately its not currently possible and would have significant impact on the SLAs (as they are likely to immediately be out) unless we allow changing of update times/SLA achieved times which has potential impacts on the accuracy of the data|
|2013-10-24 15:55||Frans||New Issue|
|2013-11-03 13:51||paulh||Note Added: 0004878|
|2013-11-03 13:51||paulh||Status||new => acknowledged|
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