0001901: Date and time of the incident. - SiT! Bugs

SiT! Bugs

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ID

Project

Category

View Status

Date Submitted

Last Update

0001901

SiT!

incidents

public

2013-10-24 15:55

2013-11-03 13:51

Reporter

Frans

Assigned To

Priority

normal

Severity

feature

Reproducibility

N/A

Status

acknowledged

Resolution

open

Platform

OS

OS Version

Product Version

Target Version

Fixed in Version

Summary

0001901: Date and time of the incident.

Description

Feature request
When reporting an incident it is not posible to change the date and time of the incident.
It happens that the customer calls us when we are not in the office.
So we attend by cell phone and the next day we report this in SiT!
We would like to have the possibility to enter the day and the time of the incident.

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Relationships

Notes
(0004878) paulh (administrator) 2013-11-03 13:51	Interesting idea, I can see the use of this, unfortunately its not currently possible and would have significant impact on the SLAs (as they are likely to immediately be out) unless we allow changing of update times/SLA achieved times which has potential impacts on the accuracy of the data

Issue History
Date Modified	Username	Field	Change
2013-10-24 15:55	Frans	New Issue
2013-11-03 13:51	paulh	Note Added: 0004878
2013-11-03 13:51	paulh	Status	new => acknowledged

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