0000195: Trigger Actions

View Issue Details [ Jump to Notes ]

[ Issue History ] [ Print ]

Project

Category

View Status

Date Submitted

Last Update

0000195

SiT!

triggers

public

2008-10-26 15:39

2012-11-03 15:04

Reporter

kieran

Assigned To

Priority

normal

Severity

feature

Reproducibility

N/A

Status

confirmed

Resolution

open

Platform

OS Version

Product Version

Target Version

Fixed in Version

Summary

0000195: Trigger Actions

Description

It'd be useful to create pre-defined trigger actions and link them to trigger types. Example:

Create an action that re-opens an incident. This could then be assigned to an trigger that fires when an email is received referencing a closed incident.

or

Create an action that closes an incident. This could be assigned to a trigger that fires every day for incidents that are awating customer action. When it reaches a pre-defined limit set on the trigger check it could automatically close the incident (and fire other triggers, if needed).

Tags

No tags attached.

Attached Files

Relationships

child of	0001089	confirmed		[META] triggers revamp
child of	0000050	assigned	paulh	[META] Basic Web Services API

Notes
(0003561) kieran (administrator) 2011-02-09 20:40	Create incident added, close incident depends on incident_close() being added to the Incident class.

(0004578) ivan (administrator) 2012-11-03 14:57	Untargetting as theres nobody around to code this right now and nobody is asking for it. great idea though.

Issue History
Date Modified	Username	Field	Change
2008-10-26 15:39	kieran	New Issue
2008-10-26 15:39	kieran	Status	new => assigned
2008-10-26 15:39	kieran	Assigned To	=> kieran
2008-11-29 23:32	kieran	Target Version	3.45 => 3.50
2009-05-30 14:51	ivan	Target Version	3.50 => 3.60
2009-08-17 12:30	kieran	Target Version	3.60 => 3.80
2010-02-20 17:05	paulh	Target Version	3.60 LTS => 4.0
2010-02-20 17:05	paulh	Relationship added	child of 0001089
2011-02-09 20:40	kieran	Relationship added	child of 0000050
2011-02-09 20:40	kieran	Note Added: 0003561
2011-02-14 13:21	ivan	Target Version	4.0 => 3.90beta1
2012-11-03 14:57	ivan	Note Added: 0004578
2012-11-03 14:57	ivan	Assigned To	kieran =>
2012-11-03 14:57	ivan	Target Version	3.90beta1 =>
2012-11-03 15:04	paulh	Status	assigned => confirmed