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| ID | Project | Category | View Status | Date Submitted | Last Update | ||||
| 0001961 | SiT! | scheduler | public | 2015-04-10 15:59 | 2015-05-09 13:52 | ||||
| Reporter | dipohl | ||||||||
| Assigned To | paulh | ||||||||
| Priority | high | Severity | major | Reproducibility | always | ||||
| Status | resolved | Resolution | fixed | ||||||
| Platform | Linux | OS | Linux | OS Version | 2.6+later | ||||
| Product Version | 3.67 LTS | ||||||||
| Target Version | Fixed in Version | Current SVN | |||||||
| Summary | 0001961: [PATCH] schedule_actions_due() - SQL query result is empty | ||||||||
| Description | After migrating our SiT! instance to a new server: Red Hat Enterprise Linux Server release 7.1 (Maipo) mysql Ver 15.1 Distrib 5.5.41-MariaDB, for Linux (x86_64) using readline 5.1 PHP 5.4.16 (cli) (built: Oct 23 2014 07:19:40) Copyright (c) 1997-2013 The PHP Group Zend Engine v2.4.0, Copyright (c) 1998-2013 Zend Technologies auto.php was not working any more. Investigation showed that no due tasks were found. | ||||||||
| Steps To Reproduce | running auto.php from cronjob and also when called via webbrowser does nothing. | ||||||||
| Additional Information | MariaDB [sit]> SELECT * FROM `scheduler` WHERE `status` = 'enabled' AND type = 'interval' AND UNIX_TIMESTAMP(start) <= 1428674062 AND (UNIX_TIMESTAMP(end) >= 1428674062 OR UNIX_TIMESTAMP(end) = 0) AND IF(UNIX_TIMESTAMP(lastran) > 0, UNIX_TIMESTAMP(lastran) + `interval`, UNIX_TIMESTAMP(NOW())) <= 1428674062 AND IF(UNIX_TIMESTAMP(laststarted) > 0, UNIX_TIMESTAMP(lastran), -1) <= IF(UNIX_TIMESTAMP(laststarted) > 0, UNIX_TIMESTAMP(laststarted), 0); Empty set (0.00 sec) MariaDB [sit]> select * from scheduler; +----+----------------------+--------+---------------+-------------------------------------------------------------------------------------------------------------------------------------------------------------------+---------+---------------------+---------------------+----------+----------+-----------+-------------+-----------+-------------+---------------------+---------+ | id | action | params | paramslabel | description | status | start | end | type | interval | date_type | date_offset | date_time | laststarted | lastran | success | +----+----------------------+--------+---------------+-------------------------------------------------------------------------------------------------------------------------------------------------------------------+---------+---------------------+---------------------+----------+----------+-----------+-------------+-----------+-------------+---------------------+---------+ | 1 | CloseIncidents | 554400 | closure_delay | Close incidents that have been marked for closure for longer than the <var>closure_delay</var> parameter (which is in seconds) | enabled | 2008-01-01 00:00:00 | 0000-00-00 00:00:00 | interval | 300 | month | 0 | NULL | NULL | 2015-04-08 12:20:01 | 1 | | 2 | SetUserStatus | | NULL | (EXPERIMENTAL) This will set users status based on data from their holiday calendar. e.g. Out of Office/Away sick. | enabled | 2008-01-01 00:00:00 | 0000-00-00 00:00:00 | interval | 300 | month | 0 | NULL | NULL | 2015-04-08 12:20:01 | 1 | | 3 | PurgeJournal | | NULL | Delete old journal entries according to the config setting <var>$CONFIG['journal_purge_after']</var> | enabled | 2008-01-01 00:00:00 | 0000-00-00 00:00:00 | interval | 86400 | month | 0 | NULL | NULL | 2015-04-07 21:09:01 | 1 | | 4 | TimeCalc | | NULL | Calculate SLA Target Times and trigger OUT_OF_SLA and OUT_OF_REVIEW system email templates where appropriate. | enabled | 2008-01-01 00:00:00 | 0000-00-00 00:00:00 | interval | 1800 | month | 0 | NULL | NULL | 2015-04-08 11:59:01 | 1 | | 5 | ChaseCustomers | | NULL | Chase customers | enabled | 2008-01-01 00:00:00 | 0000-00-00 00:00:00 | interval | 3600 | month | 0 | NULL | NULL | 2015-04-08 12:23:01 | 1 | | 6 | CheckWaitingEmail | | NULL | Checks the holding queue for emails and fires the TRIGGER_WAITING_HELD_EMAIL trigger when it finds some. | enabled | 2008-01-01 00:00:00 | 0000-00-00 00:00:00 | interval | 300 | month | 0 | NULL | NULL | 0000-00-00 00:00:00 | 1 | | 7 | PurgeExpiredFTPItems | | NULL | purges files which have expired from the FTP site when run. | enabled | 2008-01-01 00:00:00 | 0000-00-00 00:00:00 | interval | 216000 | month | 0 | NULL | NULL | 2015-04-07 18:50:01 | 1 | | 8 | CheckIncomingMail | | NULL | Check incoming support mailbox. | enabled | 2008-01-01 00:00:00 | 0000-00-00 00:00:00 | interval | 300 | month | 0 | NULL | NULL | 0000-00-00 00:00:00 | 1 | | 9 | CheckTasksDue | | NULL | Checks for due tasks. | enabled | 2008-01-01 00:00:00 | 0000-00-00 00:00:00 | interval | 3600 | month | 0 | NULL | NULL | 2015-04-08 12:23:01 | 1 | | 10 | ldapSync | | NULL | Sync users and customers from LDAP | enabled | 2014-03-07 00:00:00 | 0000-00-00 00:00:00 | interval | 3600 | month | 0 | 00:00:00 | NULL | 2015-04-08 11:35:01 | 1 | +----+----------------------+--------+---------------+-------------------------------------------------------------------------------------------------------------------------------------------------------------------+---------+---------------------+---------------------+----------+----------+-----------+-------------+-----------+-------------+---------------------+---------+ 10 rows in set (0.00 sec) | ||||||||
| Tags | No tags attached. | ||||||||
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 (0004961)dipohl (developer) 2015-04-10 16:01 |
Issue can be fixed with the following changes: # rcsdiff functions.inc.php =================================================================== RCS file: RCS/functions.inc.php,v retrieving revision 1.1 diff -r1.1 functions.inc.php 5996c5996 < $sql .= "AND UNIX_TIMESTAMP(start) <= $now AND (UNIX_TIMESTAMP(end) >= $now OR UNIX_TIMESTAMP(end) = 0) "; --- > $sql .= "AND UNIX_TIMESTAMP(start) <= $now AND (UNIX_TIMESTAMP(end) >= $now OR UNIX_TIMESTAMP(end) is NULL) "; 6011c6011 < $sql .= "AND UNIX_TIMESTAMP(start) <= $now AND (UNIX_TIMESTAMP(end) >= $now OR UNIX_TIMESTAMP(end) = 0) "; --- > $sql .= "AND UNIX_TIMESTAMP(start) <= $now AND (UNIX_TIMESTAMP(end) >= $now OR UNIX_TIMESTAMP(end) is NULL) "; 6029c6029 < $sql .= "AND (UNIX_TIMESTAMP(end) >= $now OR UNIX_TIMESTAMP(end) = 0) "; --- > $sql .= "AND (UNIX_TIMESTAMP(end) >= $now OR UNIX_TIMESTAMP(end) is NULL) "; |
 (0004979)paulh (administrator) 2015-05-09 13:52 |
Thanks Dipohl this is fixed in r7600 and 8d704ee |
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Issue History |
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| Date Modified | Username | Field | Change |
| 2015-04-10 15:59 | dipohl | New Issue | |
| 2015-04-10 16:01 | dipohl | Note Added: 0004961 | |
| 2015-05-09 13:52 | paulh | Note Added: 0004979 | |
| 2015-05-09 13:52 | paulh | Assigned To | => paulh |
| 2015-05-09 13:52 | paulh | Status | new => resolved |
| 2015-05-09 13:52 | paulh | Resolution | open => fixed |
| 2015-05-09 13:52 | paulh | Fixed in Version | => Current SVN |
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Issue History |
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