0001976: Unable to add incident

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Project

Category

View Status

Date Submitted

Last Update

0001976

SiT!

incidents

public

2016-01-20 17:58

2016-01-21 23:00

Reporter

HDS

Assigned To

Tomse

Priority

urgent

Severity

block

Reproducibility

always

Status

closed

Resolution

no change required

Platform

OS Version

Product Version

3.67 LTS

Target Version

Fixed in Version

Summary

0001976: Unable to add incident

Description

The New Incident code is unable to find/link contacts, so no new incidents can be added.

Steps To Reproduce

Start with a brand new fresh install from turnkey.
Add one site (Test Site) and one contact to that site (John Smith)
Support > Add Incident
No matter what you type in the contact search nothing is found.
Browse Contacts All shows nothing (or rather it shows A contacts or nothing if there are no A contacts).
Click over on S and you get Smith, John shown.
Click on "Add Incident" under the Action header beside the contact and you get the error :
"Sorry, unable to find any records matching Contact ID 1"

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Notes
(0004990) Tomse (developer) 2016-01-21 22:59	you need to make a contract see second video for properly configuring contacts, contracts and sites. http://sitracker.org/wiki/Tutorial [^]

(0004991) Tomse (developer) 2016-01-21 23:00	No fix is neccessary.

Issue History
Date Modified	Username	Field	Change
2016-01-20 17:58	HDS	New Issue
2016-01-21 22:59	Tomse	Note Added: 0004990
2016-01-21 23:00	Tomse	Note Added: 0004991
2016-01-21 23:00	Tomse	Status	new => closed
2016-01-21 23:00	Tomse	Assigned To	=> Tomse
2016-01-21 23:00	Tomse	Resolution	open => no change required