SiT! Bugs

View Issue Details Jump to Notes ] Issue History ] Print ]
IDProjectCategoryView StatusDate SubmittedLast Update
0001976SiT!incidentspublic2016-01-20 17:582016-01-21 23:00
Assigned ToTomse 
StatusclosedResolutionno change required 
PlatformOSOS Version
Product Version3.67 LTS 
Target VersionFixed in Version 
Summary0001976: Unable to add incident
DescriptionThe New Incident code is unable to find/link contacts, so no new incidents can be added.
Steps To ReproduceStart with a brand new fresh install from turnkey.
Add one site (Test Site) and one contact to that site (John Smith)
Support > Add Incident
No matter what you type in the contact search nothing is found.
Browse Contacts All shows nothing (or rather it shows A contacts or nothing if there are no A contacts).
Click over on S and you get Smith, John shown.
Click on "Add Incident" under the Action header beside the contact and you get the error :
"Sorry, unable to find any records matching Contact ID 1"
TagsNo tags attached.
Attached Files

- Relationships

-  Notes
User avatar (0004990)
Tomse (developer)
2016-01-21 22:59

you need to make a contract
see second video for properly configuring contacts, contracts and sites. [^]
User avatar (0004991)
Tomse (developer)
2016-01-21 23:00

No fix is neccessary.

- Issue History
Date Modified Username Field Change
2016-01-20 17:58 HDS New Issue
2016-01-21 22:59 Tomse Note Added: 0004990
2016-01-21 23:00 Tomse Note Added: 0004991
2016-01-21 23:00 Tomse Status new => closed
2016-01-21 23:00 Tomse Assigned To => Tomse
2016-01-21 23:00 Tomse Resolution open => no change required

Copyright © 2000 - 2020 MantisBT Team
Powered by Mantis Bugtracker